Customer-focused professional dedicated to delivering exceptional service and enhancing customer satisfaction. Proven ability to address concerns effectively through strong interpersonal skills. Committed to driving positive outcomes in customer interactions.
Overview
11
11
years of professional experience
Work History
ARTIST AND DESIGNER
Self Employment
Toronto, Canada
09.2022 - Current
Produced paintings and drawings that have been sold independently and through numerous galleries
Produced designs for logos, posters, albums and commissioned projects
Worked independently to meet deadlines
Facilitated shipping both nationally and internationally
Exhibited work in both solo and group settings at The Run Gallery and James Rottman Fine Art in Toronto and Marc Straus Gallery and Van Der Plas Gallery in New York City
PACKAGING ASSOCIATE
Junction Craft Brewery
Toronto, Ontario
10.2024 - 04.2025
Operated packaging machinery to ensure efficient product assembly and quality control.
Collaborated with team members to maintain a clean and organized work area.
Inspected finished products for defects and ensured compliance with safety standards.
Set up jobs for lines and assisted with printing labels and packaging.
Collaborated with team members to meet daily production goals.
SALES ASSOCIATE/GALLERY ASSISTANT
Van Der Plas Gallery
NYC, USA
03.2023 - 09.2023
Company Overview: NYC, NY
Acted as a lead sales person in a fine art setting
Facilitated sales and transportation of art work both nationally and internationally
Orchestrated the set up and takedown of numerous exhibitions
Composed press releases and correspondence with artists and patrons
NYC, NY
TORONTO CITY HALL GREETER
311 / City of Toronto/ Carraway Safety
Toronto, Canada
01.2022 - 07.2022
Provided a positive and welcoming disposition to customers/visitors entering the building
Positively promote the City of Toronto brand while interacting with customers/visitors in a friendly, welcoming and proactive manner
Respond to general inquiries
Provided way-finding to services and amenities (both inside & outside the building) with a thorough knowledge of in person services offered within the building and their location
Adhered to all 311 and the City of Toronto's policies and procedures
SERVER/BARTENDER
Birroteca at Eataly
Toronto, Canada
10.2021 - 01.2022
Follows customer service standards and delivers above and beyond bar service and hits sales targets
Aptly uses POS system and ensures that retail pricing is up to date
Engages guests and develops a long-term customer base
Gained Valuable knowledge of Craft Beer styles and methods of brewing
KITCHEN AND WINE-BAR SERVER
Table 21
Toronto, Canada
09.2018 - 03.2020
Acted as an opening and closing server in a casual fine dining atmosphere
Served a myriad of different groups and special events
Bussed tables, bartended, and took reservations
Expanded my knowledge of food and beverage, especially in the realm of cocktails and wine
Developed sales skills such as upselling and describing a varied assortment of daily appetizers and entrée specials
SERVER
Maison Fou
Toronto, Canada
03.2017 - 08.2018
Booked reservations, seated guests, took drink and food orders, bussed tables
Experienced a variety of service styles, ranging from small walk-in tables to large parties of 25 people
Gained advanced knowledge of food and wine
FOOD RUNNER AND EXPEDITOR
The Badali Bar & Cucina
Toronto, Canada
09.2014 - 07.2017
Ran food and handled customer service in a 16,000 square foot restaurant that could seat close to five hundred individuals
Acted as a serving assistant acquiring excellent interpersonal skills and a strong team work ethic
Acted as an Expediter which necessitated performing under numerous pressures with focus, organization, and strong communicative abilities
Education
BACHELOR OF ARTS (B.A.) - PRINTMAKING AND PUBLICATION
The Ontario College of Art and Design
Toronto
01.2008
Skills
Interpersonal and communication skills
Sales expertise
Customer service excellence
Independent work
Team collaboration
Punctuality and reliability
Deadline management
Goal setting
Timeline
PACKAGING ASSOCIATE
Junction Craft Brewery
10.2024 - 04.2025
SALES ASSOCIATE/GALLERY ASSISTANT
Van Der Plas Gallery
03.2023 - 09.2023
ARTIST AND DESIGNER
Self Employment
09.2022 - Current
TORONTO CITY HALL GREETER
311 / City of Toronto/ Carraway Safety
01.2022 - 07.2022
SERVER/BARTENDER
Birroteca at Eataly
10.2021 - 01.2022
KITCHEN AND WINE-BAR SERVER
Table 21
09.2018 - 03.2020
SERVER
Maison Fou
03.2017 - 08.2018
FOOD RUNNER AND EXPEDITOR
The Badali Bar & Cucina
09.2014 - 07.2017
BACHELOR OF ARTS (B.A.) - PRINTMAKING AND PUBLICATION