Devon Jackson
Thorold,Canada
Summary
Dynamic security professional with extensive experience at Rudan Holdings, excelling in surveillance monitoring and incident reporting. Proven ability to enhance safety compliance and foster team collaboration. Recognized for exceptional customer service and effective emergency response, ensuring a secure environment while maintaining strong relationships with clients and colleagues.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Security Guard/Officer
Rudan Holdings
Niagara Falls, Canada
02.2022 - Current
- Patrolled assigned areas to deter and detect potential criminal activity.
- Monitored surveillance equipment and alarms to ensure premises security.
- Enforced security policies by controlling access to restricted areas.
- Verified visitor identification prior to granting building entry.
- Responded swiftly to emergency situations and notified authorities as necessary.
- Assisted in training new security personnel on protocols and procedures.
- Documented incidents and actions taken during shifts in detailed reports.
- Maintained respectful interactions with employees and visitors while enforcing company policies.
Driver
Vintage Hotels
Niagara On The Lake, Canada
01.2021 - 05.2023
- Safely operate delivery vehicles to transport goods to customers' locations in a timely manner.
- Plan and organize delivery routes to maximize efficiency and ensure on-time deliveries.
- Maintain accurate records of deliveries, including mileage, fuel consumption, and delivery times.
- Provide exceptional customer service by addressing customer inquiries and concerns in a professional manner.
- Perform routine vehicle maintenance and inspections to ensure vehicles are in good working condition.
- Adhere to all traffic laws and regulations to ensure safe driving practices at all times.
- Delivered goods to customers' homes and businesses while adhering to delivery schedules.
- Loaded and unloaded delivery trucks with merchandise, ensuring proper handling and storage.
- Communicated effectively with customers to confirm delivery details and address any concerns.
- Managed paperwork and documentation related to deliveries, including invoices and delivery receipts.
- Assisted with warehouse duties as needed, including inventory management and order fulfillment.
Business Consulting / Driver
Got Your Goods Marketing
Toronto, Canada
03.2019 - 01.2021
- Established strong consulting relationships within accounts to ensure effective solution implementation.
- Researched industry best practices to enhance decision-making processes.
- Cultivated relationships with customers and community stakeholders to drive sustainable business growth.
- Maintained confidentiality of sensitive personnel and operational information.
- Developed partnerships with local businesses, organizations, and schools to strengthen community ties.
- Conducted outreach initiatives to expand membership base among organizations and individuals.
- Fostered relationships with key customers to secure repeat business opportunities.
- Attended conferences and workshops focused on international business trends for professional development.
Warehouse Manager / Driver
T-Stone Mailing
Cambridge, Canada
03.2017 - 03.2019
- Managed daily warehouse operations and ensured efficient workflow.
- Oversaw inventory control and maintained accurate stock levels.
- Trained and supervised warehouse staff on safety procedures.
- Coordinated shipping and receiving logistics for timely deliveries.
- Implemented process improvements to enhance operational efficiency.
- Monitored equipment maintenance and ensured optimal functionality.
- Developed training programs for new hires in warehouse procedures.
- Collaborated with management to optimize space utilization in the facility.
- Ensured that all orders were accurately fulfilled in a timely manner.
- Generated warehouse shipping documents, packing lists and invoices.
- Organized warehouse design to maximize space for stock while allowing for high volume traffic zones.
- Organized regular cycle counts of physical inventory to ensure accuracy of system data.
- Coordinated and monitored the receipt, storage, and dispatch of goods within the warehouse.
- Established and maintained good relations with customers, vendors, and transport companies.
Night Manager
World Gym
Cambridge, Canada
02.2016 - 01.2017
- Managed daily gym operations to ensure optimal facility performance.
- Oversaw staff training programs to elevate service quality.
- Implemented targeted marketing strategies to drive member acquisition and retention.
- Maintained equipment and enforced compliance with safety standards.
- Fostered community engagement through initiatives promoting member interaction.
- Evaluated performance metrics to guide operational enhancements and staff development.
- Resolved customer complaints promptly while adhering to company policies.
- Conducted regular facility inspections to identify hazards and maintenance requirements.
Security Guard
Dallas Night Club
Kitchener, Canada
12.2013 - 01.2016
- Monitored crowd behavior to ensure safety and compliance with venue policies.
- Enforced age restrictions and checked identification for entry into the establishment.
- Responded to conflicts by de-escalating situations and removing disruptive individuals.
- Collaborated with security team to maintain a secure environment during events.
- Conducted regular patrols of the venue to identify potential safety hazards.
- Assisted emergency services by providing support during incidents or emergencies.
- Maintained communication with staff regarding crowd dynamics and security concerns.
- Enforced safety regulations for patrons by monitoring behavior, alcohol consumption, and dress code compliance.
- Developed strong relationships with customers through consistent interactions while providing excellent customer service.
- Responded quickly to altercations between patrons, mediating disagreements as needed.
- Monitored crowd control during peak hours to prevent overcrowding and maintain orderliness.
Warehouse Associate
Green Metals
Cambridge, Canada
02.2011 - 11.2013
- Operated forklifts to transport materials efficiently throughout warehouse.
- Maintained inventory accuracy through effective use of warehouse management systems.
- Loaded and unloaded trucks to ensure timely shipments.
- Conducted regular equipment inspections to ensure safety compliance.
- Collaborated with team members to optimize storage space organization.
- Assisted in training new employees on safety protocols and procedures.
- Packed and labeled merchandise securely for damage-free shipment.
- Implemented best practices for waste reduction and recycling initiatives.
Education
High School Diploma -
Jacob Hespeler Secondary School
Cambridge, ON06.2008
Skills
- Customer service excellence
- Surveillance monitoring
- Incident reporting
- Emergency response
- Risk assessment
- Crowd management
- Conflict resolution
- Team building
- Employee training
- Safety compliance
- Communication skills
- Time management
- Problem solving
- Security training
- Integrity and honesty
- Vigilance awareness
- Radio communication
- Vehicle inspections
- Patrol operations
- First aid administration
- Assertiveness
- Self-defense techniques
- Public safety awareness
- Reliability and trustworthiness
- Threat assessment strategies
- Adaptability and resilience
Certification
- First Aid/CPR, 2023, Heaven Can Wait - Certificate
- Smart Serve, 2013, Smart Serve Ontario - Certificate
Volunteer Experience
- Sports Journalist, Frequency 5FM, 04/01/18, Present, Conducted media outreach and pitched stories to journalists and influencers to secure coverage., Managed relationships with major league soccer teams, media reps, and journalists to support PR activities., Watched matches in media box at BMO Field and did match reports via social media., Interviewed MLS & Liga MX players before and after matches., Radio show guest reporting on Toronto FC.
- Head/Assistant Coach, Cambridge Youth Soccer, 03/01/10, 10/31/13
Timeline
Security Guard/Officer
Rudan Holdings
02.2022 - Current
Driver
Vintage Hotels
01.2021 - 05.2023
Business Consulting / Driver
Got Your Goods Marketing
03.2019 - 01.2021
Warehouse Manager / Driver
T-Stone Mailing
03.2017 - 03.2019
Night Manager
World Gym
02.2016 - 01.2017
Security Guard
Dallas Night Club
12.2013 - 01.2016
Warehouse Associate
Green Metals
02.2011 - 11.2013
High School Diploma -
Jacob Hespeler Secondary School
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