Devon Jacklyn
Dauphin,MB
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Friendly and Outgoing Barista with excellent people skills and dedicated to creating personalized member experiences.
Overview
11
11
years of professional experience
Work History
Member Service Representative
Fusion Credit Union
06.2023 - 07.2025
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
- Served up to 50+ Members Per day
- Actively learning all New and Current Product Knowledge.
- Mastering Tasks (I.e Wires, Investments Daily Member Transactions, Credit Cards)
- Help Train New MSR'S when Starting on the FrontLine.
- Held Operating Treasury and Coin Vault
- Filling and Balancing ATM's
- Problem Solving
- Help Fellow MSR's Find outages that may occur
- Being A Team leader when Management is Absent.
Lending Support Administrator
Fusion Credit Union
06.2023 - 07.2025
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Processed Loan, Mortgage, Line Of Credit Applications provided by the lenders as they were sent in.
- Verified Information on applications to ensure compliance and policies were met according to Fusion Policy and Appendix
- Organized Paid Loans as They came, Pulling out the Paper Files and Storing them away.
- Processed all Loan Product Applications in a timely Manner
- Assisted Lenders with Questions and Tasks they needed Help on
Barista/Supervisor/General Manager
Cafe Trocadero
08.2021 - 06.2023
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Counted Tills at the end of every Shift
- Handled all Customer Complaints and Customer Orders
- Welcomed Each Customer with a warm smile and Friendly Voice.
- Maintained Cleanliness and Sanitation in accordance to cleaning schedule.
- Communicated Complaints with all staff
- Made sure all Customers left Satisfied
- Listened carefully to customer requests and created personalized, delicious beverages.
- Controlled line and crowd with quick, efficient service
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Crew Trainer
McDonald's
07.2014 - 08.2021
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Counted Tills at the end of every Shift
- Handled all Customer Complaints and Customer Orders
- Welcomed Each Customer with a warm smile and Friendly Voice.
- Maintained Cleanliness and Sanitation in accordance to cleaning schedule.
- Communicated Complaints with all staff
- Made sure all Customers left Satisfied
- Listened carefully to customer requests and created personalized, delicious beverages.
- Controlled line and crowd with quick, efficient service
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Education
High School Diploma -
Dauphin Regional Comp Secondary
Dauphin, MB06.2015
Skills
- Resolving Complaints
- Microsoft Software
- Cash Register Operation
- Guest Satisfaction
- Opening and Closing Coordination
- Adaptable and Flexible
- Exceptional Customer Service
- Problem- Solving
Timeline
Member Service Representative
Fusion Credit Union
06.2023 - 07.2025
Lending Support Administrator
Fusion Credit Union
06.2023 - 07.2025
Barista/Supervisor/General Manager
Cafe Trocadero
08.2021 - 06.2023
Crew Trainer
McDonald's
07.2014 - 08.2021
High School Diploma -
Dauphin Regional Comp Secondary
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