Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Devon Hissa

Barrie,ON

Summary

Proven Customer Service Representative with a track record of enhancing customer satisfaction and loyalty at Telus Mobility. Excelled in complaint resolution and creative problem solving, significantly improving user experience. Skilled in administrative support and staff training, consistently recognized for top performance. Demonstrates exceptional organizational abilities and active listening, fostering positive client feedback and high retention rates.

Overview

17
17
years of professional experience

Work History

Customer Service Representative

Telus Mobility
Barrie
01.2017 - 08.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.

Customer Service Representative

Transcom Worldwide
Barrie, ON
09.2007 - 01.2017

Education

St. Peter Catholic Secondary School
Barrie, ON
06.2003

Skills

Administrative support

Staff education and training

Complaint resolution

Creative problem solving

Organized

Languages

English
Native or Bilingual

Timeline

Customer Service Representative

Telus Mobility
01.2017 - 08.2024

Customer Service Representative

Transcom Worldwide
09.2007 - 01.2017

St. Peter Catholic Secondary School
Devon Hissa