Devon Herscovici

Helped large volume of customers every day with positive attitude and focus on customer satisfaction. Averaging 50-100 phone interactions per day.

• Managed high call volume with exceptional professionalism and efficiency.
• Responded to customer needs through competent customer service and prompt problem-solving.
• Assisted call-in customers with questions and orders.
• Sought ways to improve processes and services provided.
• Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.

• Enhanced customer satisfaction by providing attentive service and addressing concerns promptly.
• Trained new employees on company policies, procedures, and service standards to ensure consistent guest experiences across the team.
• Performed cash handling activities and secured nightly bank deposits.
• Conducted regular employee evaluations to assess performance, provide constructive feedback, and set goals for improvement.
• Managed inventory and placed large volume orders, based on need while maximizing profit.

• Empowered clients by teaching them how to set achievable goals that aligned with their personal values and aspirations.
• Created a supportive environment where clients felt comfortable discussing their challenges openly without judgment or criticism.
• Monitored, tracked, and reported on individual progress with wellness plans. Managing 15-20 members at a time.
• Evaluated client progress through regular check-ins and follow-up appointments, celebrating milestones and adjusting plans as needed.

• Established welcoming atmosphere by greeting each guest warmly.
• Contributed to positive guest experiences by assisting with menu recommendations and knowledgeably answering questions about food preparation and ingredients.
• Played an integral role in resolving customer complaints quickly while maintaining professionalism under pressure situations.
• Trained new staff in front-of-house procedures, customer relations, and cleaning.