Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

JILL FALK

Lloydminster,AB

Summary

I started my work experience in the customer service industry, mainly serving in restaurants. I enjoyed interacting with customers and thoroughly enjoyed the industry as a whole. It led me down the path into banking, dealing with financial and investment services, where I spent the next 7 years moving up the ladder right up into Management. I ended up moving to Lloydminster in 2014 due to my husband relocating for work. I've been a stay-at-home mom for the last 9 years, also while running our successful Welding & Inspection company, where I'm responsible for administration, book keeping and finances. Back in 2017, I did train to open Brown's Social house when it first opened in Lloydminster. I worked part time for over 7 months and only quit because it didn't work out with child care at the time. I am now again, seeking part-time, weekday serving, while my kids are in school.

Overview

20
20
years of professional experience

Work History

Administrative Bookkeeper

Falk Welding & Inspection Inc.
07.2013 - Current
  • Completed payroll for employees and maintained detailed records of procedures.
  • Established QuickBooks accounting system to reflect accurate financial records.
  • Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
  • Reduced financial discrepancies, effectively reconciling bank accounts and organizing information into accounting software.

Server

Browns Social House
04.2017 - 12.2017
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.

Assistant Manager of operations, risk & administration

HSBC Bank
10.2012 - 04.2014
  • Taught employees how to collaborate on daily job tasks and achieve service targets.
  • Supervised operations team to support operational excellence and excellent customer service.
  • Developed and maintained operational guidelines for staff.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.

Licensed Financial Advisor assistant

ATB Financial
05.2007 - 08.2012
  • Handled currency and credit transactions quickly and accurately
  • Strictly followed all cash, security, inventory and labor policies and procedures
  • Performed all position responsibilities accurately and in a timely manner.

Manager/Bartender

Lucky's lounge/ Jackpot Casino
07.2003 - 03.2006
  • Pleasantly and courteously interacted with customers
  • Maintained high standards of customer service during high-volume, fast-paced operations
  • Reported to each shift on time and ready to work.

Education

Branch Compliance Officer: Financial Services -

Canadian Securities Inc. - Canadian Securities Inc.

IIROC Licensed: Financial Services -

Canadian Securities Course - Canadian Securities Inc

Certification - Specializing in Geriatric Care - Personal Care Attendant

Red Deer College - Off campus program
Sylvan lake, Ab

High School Diploma -

Lacombe Composite High School
Lacombe, Ab
06.2000

Skills

  • Excellent Customer Relations
  • Quick learner
  • Organized multi-tasker
  • Dedicated team player
  • Valid Pro-serve license

Languages

English
Native or Bilingual
Dutch
Elementary

Timeline

Server

Browns Social House
04.2017 - 12.2017

Administrative Bookkeeper

Falk Welding & Inspection Inc.
07.2013 - Current

Assistant Manager of operations, risk & administration

HSBC Bank
10.2012 - 04.2014

Licensed Financial Advisor assistant

ATB Financial
05.2007 - 08.2012

Manager/Bartender

Lucky's lounge/ Jackpot Casino
07.2003 - 03.2006

Branch Compliance Officer: Financial Services -

Canadian Securities Inc. - Canadian Securities Inc.

IIROC Licensed: Financial Services -

Canadian Securities Course - Canadian Securities Inc

Certification - Specializing in Geriatric Care - Personal Care Attendant

Red Deer College - Off campus program

High School Diploma -

Lacombe Composite High School
JILL FALK