Devlin Michael Mick
Ottawa,ON
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
7
7
years of professional experience
Work History
Crew Member
McDonalds Restaurants
10.2023 - 12.2023
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
- Contributed to increased sales by upselling menu items and promoting special offers.
Field Service Technician
Bell Technical Solutions
07.2023 - 09.2023
- Improved equipment uptime by conducting regular preventive maintenance and timely repairs.
- Enhanced system performance through troubleshooting, diagnosing, and repairing complex electronic and mechanical systems.
- Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
- Streamlined service processes, documenting repair procedures and creating comprehensive reports for each job completed.
Amazon Associate
Amazon Canada
10.2022 - 11.2022
- Receiving inbound vendor orders
- Reliably and accurately scanning order boxes and quantity of items
- Reporting any discrepancies, as well as organizing totes with order items quickly and efficiently.
Customer Service Representative
Rogers
03.2020 - 08.2020
- Assisted clients with mobile phone solutions including post-paid and pre-paid service subscriptions
- Explained and helped clients find the right device and according accessories they require, while keeping store sales targets in mind.
Automotive Detailer
Barrhaven Chrysler
12.2019 - 07.2020
- Detailed vehicles according to company standards
- Took on additional responsibility including performing detailed inspections, facilitating client transportation
- As well as being a line of communication between the sales office and accounting by transferring updated books for sales targets and inventory
- Furthermore kept track of vehicles using a stock number system and transporting vehicles to and from storage or the vehicle lot.
Customer Service Representative
National Money Mart
03.2019 - 10.2019
- Client oriented, listened and exceeded client expectations
- Empathized with the client’s situation, apologised for the inconvenience they have, proceeded to find a resolution that rectified the issue
- Proficient with Microsoft Office and other productivity software
- Adept at performing store audits including organizing customer registration documents; proof of income, employment verification
- Whilst achieving store goals and budgets while maintaining excellent client service.
Crew Member
McDonald's Canada
02.2017 - 02.2019
- Received promotion to crew trainer position after initial probationary period
- Maintained knowledge of differing promotions each week/month
- Consistently casted a stand up shadow for new McDonald's trainees to follow, and was a proficient coach if there were any questions
- Received praise from multiple managers for my work ethic and productivity.
Education
High School Diploma -
Holy Trinity High School
Kanata, Ontario06.2016
Skills
- Active listening skills
- Adaptive team player
- Strong organizational skills
- Opening/closing procedures
- Energetic work attitude
- Quick learner with a courteous demeanor
- Customer Engagement
- High attention to detail
Accomplishments
Greeted customers upon entrance. Handled all cash and credit transactions, as well as consistently found solutions that match the needs of clients. Always work in a clear and concise manner, emanating a positive attitude. Assisted clients over the phone regarding store operations, products, promotions and orders. Always followed policy and confidentiality. Frequently recognized by peers and management for exceeding normal job functions. Persistently passionate about integrity, and striving to expand my knowledge base.
Timeline
Crew Member
McDonalds Restaurants
10.2023 - 12.2023
Field Service Technician
Bell Technical Solutions
07.2023 - 09.2023
Amazon Associate
Amazon Canada
10.2022 - 11.2022
Customer Service Representative
Rogers
03.2020 - 08.2020
Automotive Detailer
Barrhaven Chrysler
12.2019 - 07.2020
Customer Service Representative
National Money Mart
03.2019 - 10.2019
Crew Member
McDonald's Canada
02.2017 - 02.2019
High School Diploma -
Holy Trinity High School
Similar Profiles
Daniel CoatesDaniel Coates
Crew member at McDonalds RestaurantsCrew member at McDonalds Restaurants
John Mike WrightJohn Mike Wright
Assistant Store Manager at McDonalds RestaurantsAssistant Store Manager at McDonalds Restaurants
Annitta BrownAnnitta Brown
Crew Member at McDonalds RestaurantsCrew Member at McDonalds Restaurants