Devlin Ceretti
Hamilton,Canada
Summary
Creative YouTube scriptwriter and team lead with 20M+ views across multiple channels and experience managing and training writing teams. Also a dependable customer service professional with 6+ years of experience in retail, food service, and fast-paced customer-facing roles, trusted as a go-to problem solver and reliable team member.
Overview
7
7
years of professional experience
Work History
YouTube Content Writer / Team Lead
YouTube Content Writer / Team Lead
Remote
01.2024 - Current
- Wrote scripts achieving millions of views across educational, political, military, and gaming content.
- Managed and trained a writing team of up to six writers.
- Directed creative projects, including a video that reached #3 on YouTube trending.
Attendant
Pioneer Energy
Hamilton, Canada
08.2018 - Current
- Handled several hundred customer interactions per shift.
- Trusted as a go-to team member for urgent tasks and problem-solving.
- Performed cash handling, maintenance, and daily operational duties with accuracy.
Cashier / Barista / Team Member
Tim Hortons
Hamilton, Canada
06.2022 - 09.2022
- Served several hundred customers daily with speed and accuracy.
- Prepared beverages and food items while meeting quality standards.
- Handled cash and electronic transactions, ensuring service accuracy.
- Assisted in training new team members and covering multiple roles during peak times.
Attendant
Red Hill Car Wash
Hamilton, Canada
09.2021 - 01.2022
- Solely responsible for maintaining the function and cleanliness of wash bays and lot during shifts.
- Assisted customers with equipment usage and resolved operational issues.
- Ensured safe and efficient operation of all wash equipment while working independently.
CAT Team Member
Tim Hortons Field
Hamilton, Canada
04.2019 - 09.2021
- Guided event attendees to seating and provided customer support.
- Distributed passes and materials, assisting in large crowd management.
- Worked collaboratively with colleagues to ensure smooth event operations.
Education
Writing for Film & TV -
Toronto Film School
Theatre & Film - Multimedia
McMaster University
Child & Youth Workers OYAP -
Mohawk College
Graduated -
Sir John A. Macdonald SS
Skills
- Scriptwriting & Storytelling
- YouTube Strategy & Analytics
- Team Leadership & Training
- Content Editing & Optimization
- Deadline Management
- Audience Engagement & Retention
- Customer Engagement & Issue Resolution
- POS Operations & Cash Handling
- Team Collaboration & Training
- Workplace Safety & Maintenance
- Time Management & Reliability
- Fast-Paced Service Adaptability
- Content creation
- Project management
Accomplishments
- Generated over 20M YouTube views across scripted content
- Several videos surpassed 1M views each
- Scripted and creatively directed content that ranked #3 on YouTube trending
- Trusted in retail and food service roles to handle urgent needs and resolve customer challenges
Core Skills
Scriptwriting & Storytelling, YouTube Strategy & Analytics, Team Leadership & Training, Content Editing & Optimization, Deadline Management, Audience Engagement & Retention, Customer Engagement & Issue Resolution, POS Operations & Cash Handling, Team Collaboration & Training, Workplace Safety & Maintenance, Time Management & Reliability, Fast-Paced Service Adaptability
Timeline
YouTube Content Writer / Team Lead
YouTube Content Writer / Team Lead
01.2024 - Current
Cashier / Barista / Team Member
Tim Hortons
06.2022 - 09.2022
Attendant
Red Hill Car Wash
09.2021 - 01.2022
CAT Team Member
Tim Hortons Field
04.2019 - 09.2021
Attendant
Pioneer Energy
08.2018 - Current
Writing for Film & TV -
Toronto Film School
Theatre & Film - Multimedia
McMaster University
Child & Youth Workers OYAP -
Mohawk College
Graduated -
Sir John A. Macdonald SS