Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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Devkumar Prafulbhai SuratI

Winnipeg,Canada

Summary

Dynamic Customer Service Manager with proven leadership at Walmart, enhancing customer satisfaction through effective conflict resolution and team management. Skilled in organizational strategies and navigation, I excel in fostering positive environments and achieving operational excellence. Committed to delivering exceptional service and driving team performance in fast-paced settings.

Overview

6
6
years of professional experience

Work History

Customer Service Manager

Walmart
08.2022 - Current
  • Managed a team of Front End associates to ensure smooth operations and excellent customer experiences
  • Resolved customer issues effectively, demonstrating conflict resolution and problem-solving skills
  • Monitored and maintained service quality standards, contributing to increased customer satisfaction ratings

Flight Booth Volunteer

Manitoba Aviation Council
Winnipeg, MB
05.2025 - 05.2025
  • Collaborated with other volunteers to create a positive work environment.
  • Helped with prep, set up, and breakdown of community and public events.
  • showed over 50 children/future aviators how to operate flight simulator

Cashier

Siya Super Store
06.2019 - 09.2020
  • Adapted to flexible schedules and additional shifts to fulfill business demands.
  • Processed cash, check, and credit card transactions at cash register with high accuracy.
  • Managed over 15 customer calls daily for pickup orders, ensuring efficient service.

Education

Commercial Pilot License - Professional Pilot Programme

Winnipeg Aviation (2003) Ltd.
Winnipeg, Manitoba
05-2025

Skills

  • Leadership and team management
  • Communication and interpersonal skills
  • Organizational skills
  • Flexible availability
  • Navigation and flight operations
  • Conflict resolution

Accomplishments

  • Volleyball Team Captain for 4 years.
  • won 2 national championship under my captaincy.
  • Friendliest associate of the Year 2023.

Languages

English
Full Professional
Punjabi
Full Professional
Hindi
Native/ Bilingual
Gujarati
Native/ Bilingual

Timeline

Flight Booth Volunteer

Manitoba Aviation Council
05.2025 - 05.2025

Customer Service Manager

Walmart
08.2022 - Current

Cashier

Siya Super Store
06.2019 - 09.2020

Commercial Pilot License - Professional Pilot Programme

Winnipeg Aviation (2003) Ltd.

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Devkumar Prafulbhai SuratI