Devinian Devinian
Wallace,NS
Summary
Professional with strong background in hospitality management, ready to drive operational excellence and elevate guest satisfaction. Adept at team collaboration, leading staff to meet and exceed goals, and adapting to changing needs. Skilled in inventory management, staff training, customer service, and financial oversight. Known for reliability, problem-solving abilities, and maintaining high standards.
Overview
7
7
years of professional experience
Work History
Manager of Operations
Chucks Roadhouse
07.2024 - 03.2025
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Facilitated regular safety training sessions for all team members to ensure a safe working environment free from accidents or injuries.
- Implemented cost-saving measures through streamlined processes, efficient scheduling, and strategic vendor negotiations.
Store Manager
King Tandoori
06.2022 - 05.2024
- Increased sales by 15% with special displays and promotions.
- Oversaw the implementation of new technology solutions for efficient inventory tracking, data analysis, and overall store operations enhancement.
- Monitored competitor activities within the local market, adjusting strategies as necessary to maintain a competitive edge and drive store success.
- Enhanced customer satisfaction by resolving issues promptly and maintaining a clean, organized store environment.
- Approved regular payroll submissions for employees.
- Supervised guests at front counter, answering questions regarding products.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Trained and guided team members to maintain high productivity and performance metrics.
Regional Training Manager
Pizzaiolo
01.2021 - 05.2022
- Enhanced employee performance by developing targeted regional training programs.
- Empowered employees to take charge of their career trajectories through personalized growth plans developed in partnership with their supervisors.
- Increased overall workplace efficiency through the implementation of effective training strategies.
- Implemented a comprehensive train-the-trainer program, further expanding in-house expertise and capabilities.
- Streamlined onboarding process for new hires, accelerating their integration into the company culture.
- Developed strong relationships with external vendors to secure cost-effective and high-quality instructional materials.
Shift Manager
A & W Fast Food Restaurant
09.2018 - 12.2020
- Worked effectively in fast-paced environments.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
Education
Msc.IT - Computer Applications Development
D.A.V College
Punjab, India04.2015
Bachelor Of Arts And Science - Liberal Arts And Sciences
Humber College
Etobicoke, ON12.2018
Skills
- Application support
- Support ticketing systems
- Incident management
- ITIL processes
- Team management
- Inventory control and record keeping
- Customer engagement
- Staff management
- Operations management
- Point of sale (POS) system operation
- Passion for customer satisfaction
- Complaint resolution
Languages
English
Native or Bilingual
Timeline
Manager of Operations
Chucks Roadhouse
07.2024 - 03.2025
Store Manager
King Tandoori
06.2022 - 05.2024
Regional Training Manager
Pizzaiolo
01.2021 - 05.2022
Shift Manager
A & W Fast Food Restaurant
09.2018 - 12.2020
Msc.IT - Computer Applications Development
D.A.V College
Bachelor Of Arts And Science - Liberal Arts And Sciences
Humber College
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