Devinian Devinian
Mississauga
Summary
Developed strong communication and problem-solving skills in fast-paced customer service environment. Demonstrates ability to handle diverse customer needs and resolve issues effectively. Seeking to transition into new field utilizing transferable skills in customer engagement and issue resolution.
Customer service professional equipped with wealth of experience in delivering top-tier support and resolving customer concerns. Known for collaborative teamwork and achieving consistent results. Possesses strong communication and conflict resolution skills, adaptable to changing environments and needs.
Overview
6
6
years of professional experience
Work History
Customer Care Advisor
Stahl's Canada
04.2021 - 11.2024
- Provided exceptional customer service through inbound and outbound calls, emails, and chat interactions
- Demonstrated expertise in product knowledge, contributing to a15% increase in client satisfaction scores
- Successfully trained new team members on customer care protocols, enhancing overall team performance
- Consistently met and exceeded sales targets, showcasing strong decision-making skills and a client-focused approach
- Facilitated internal and external client reporting and engagement
- Arranged meetings for customers with Sales reps and contractors, fostering effective communication and relationship-building
- Provided guidance on product knowledge, ensuring a comprehensive understanding to fulfill customer needs
- Handled billing arrangements and provided quotes with the best-suited deals for customer service
- Implemented quality controls to enhance departmental efficiency
Administrator & Customer Service Representative
Sterling Sun/Switch Health
04.2020 - 02.2021
- Facilitated communication between departments, management, and customers to resolve issues and consistently met performance targets
- Implemented improvements in office organization by developing efficient filing systems and customer database protocols
- Identified customer needs promptly, ensuring efficient resolution and high levels of satisfaction
- Worked under Switch Health with the CEA program, the vaccination clinic program COVAX, and served as an admin under Viscount testing
- Managed inventories and records, providing quality controls to departments
- Project based
Field Manager
Pizzaiolo
09.2018 - 07.2020
- Demonstrated excellent communication skills in resolving product and consumer complaints
- Completed thorough opening, closing, and shift change functions to maintain operational standards daily
- Oversaw efficient receiving and inventory management to keep stock within optimal levels
- Maintained departmental focus on meeting sales and profit objectives by minimizing waste and pursuing revenue generation opportunities
- Coached staff on strategies to enhance performance and improve customer relations
Education
Master's - Computer Science and IT (MSC.IT)
Diploma - General Arts and Science
Humber College
Toronto, ON09.2018
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D.A.V College
04.2015
Bachelor of Computer Information Systems - Computer Applications (BCA)
S. D College
04.2013
Skills
- Proficient in strategic planning, adept at handling inbound and outbound calls, emails, and chat interactions
- Known for effective decision-making and adept at multitasking in a fast-paced environment
- Payment processing
- Complaint handling
Languages
English
Native or Bilingual
Timeline
Customer Care Advisor
Stahl's Canada
04.2021 - 11.2024
Administrator & Customer Service Representative
Sterling Sun/Switch Health
04.2020 - 02.2021
Field Manager
Pizzaiolo
09.2018 - 07.2020
Diploma - General Arts and Science
Humber College
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D.A.V College
Bachelor of Computer Information Systems - Computer Applications (BCA)
S. D College
Master's - Computer Science and IT (MSC.IT)
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