Devine Smikle
Hamilton,ON
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying to the training, monitoring and morale-building abilities to enhance and boost performance.
Overview
5
5
years of professional experience
Work History
Nanny
Self Employed
Hamilton, ON
02.2016 - 09.2020
- Assisted with light housekeeping duties as well as running errands.
- Prepared meals and snacks for children based on dietary guidelines.
- Developed strong communication with parents to provide updates on children''s progress, needs, and achievements.
- Enhanced children''s emotional well-being by providing attentive care and nurturing relationships.
- Ensured children''s safety and comfort by consistently monitoring their environment and addressing potential hazards.
- Encouraged physical activity with outdoor play, sports, and fitness games for improved health and motor skills development.
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
Employee/manager
Dairy Queen Grill & Chill
Hamilton, ON
09.2017 - 06.2019
- Boosted sales performance, coaching team members on effective sales techniques and client relationship management.
- Conducted regular staff meetings to keep team informed of updates, address concerns, and promote open communication channels.
- Assisted in creating bi-weekly work schedule for all employees.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
Receptionist
Bell-canto Strings Academy
Hamilton, ON
12.2015 - 08.2018
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Resolved customer problems and complaints.
Education
Cathedral high school
Hamilton, ON09.2019
Skills
- Patience and understanding
- Toddler care experience
- Infant care experience
- Cleaning and sanitation
- Active listener
- Valid Driver's License
- Meal Preparation
- Behavior management techniques
- Team Leadership
- Time Management
- Problem-Solving
- Friendly, Positive Attitude
- Flexible and Adaptable
- Multitasking
- Computer Skills
- Organizational Skills
- Excellent Communication
- Attention to Detail
- Customer Service
- Telephone skills
- Scheduling
Languages
French
Professional Working
Timeline
Employee/manager
Dairy Queen Grill & Chill
09.2017 - 06.2019
Nanny
Self Employed
02.2016 - 09.2020
Receptionist
Bell-canto Strings Academy
12.2015 - 08.2018
Cathedral high school