DEVINDRA BEEKAWOO
St Johns,Canada
Summary
Proven expertise in insurance products, service and customer needs. Familiar with analyzing documentation, liaising between parties and handling both routine and complex issues each day. Goal-oriented and effective at dealing with individuals during stressful and confusing situations to address benefits needs and navigate agency structures. Courteous and cordial with a desire to take on challenges at a new company.
Claims professional who values precision and efficiency in claims evaluation and resolution. Proven track record of managing high caseloads and settling claims accurately in compliance with company standards. Known for strong collaboration with team members and adaptability to changing needs, ensuring reliable performance and positive results.
Overview
7
7
years of professional experience
Work History
Claims Adjuster
Intact Insurance
09.2025 - Current
- Evaluated insurance claims to determine validity and coverage limits.
- Analyzed loss reports and assessed damages to establish fair settlement amounts.
- Contributed to a positive work environment through active participation in team meetings and collaborating on cross-functional projects.
- Developed and implemented strategies to optimize claims resolution processes.
- Conducted training sessions on regulatory compliance and industry standards for team members.
- Conducted thorough investigations of complex insurance claims, gathering evidence and analyzing relevant documentation.
Customer Service Representative (Hybrid Team)
Intact Insurance
06.2024 - Current
- Handles both Property and Auto Calls (Including First Notice of Loss (FNOL) and resolving complex policy inquiries and claims issues)
- Effectively manage multiple, high-priority projects and take pride in providing exemplary customer service.
- Also have an adjuster license in all of the Atlantic Regions.
- Excellent record with the stats that the company set for CSR with the lowest AHT.
- Worked in property CATS event in QC, ON and AB.
- Worked in new FNOL project for property, closing memo for property.
- Work in Dispatch for Auto, Enterprise Project for Auto.
- Shadowing New Adjusters.
- Always quick to response inquiries from Colleagues and help everyone to achieve targets.
- De-escalated problematic insured concerns, maintaining calm and friendly demeanor.
Taxpayer Services Agent
Canada Revenue Agency
06.2023 - 05.2024
- Assisted small businesses and individual clients with filling out tax forms and electronically filing tax returns.
- Ensured that all required forms were completed correctly before submitting them to the appropriate agencies.
Customer Service Representative
Alorica
05.2020 - 04.2023
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Claims Administrator
Quantum Insurance
11.2018 - 09.2019
- Processed incoming claims, including data entry into the system.
- Resolved customer complaints or answered customers' questions.
Education
Bachelor of Science - Applied Mathematics
Memorial University of Newfoundland
St John's, NL01.2024
C11 - Principles and Practice of Insurance
Insurance Institute of Canada
C12 - Insurance on Property
Insurance Institute of Canada
C14 - Automobile Insurance - Part 1
Insurance Institute of Canada
Skills
- Planning and organizing
- Customer Engagement
- Insurance Claim Regulations
- Claims Information Gathering
- Excellent communication
- Flexible
- Quick thinker
- Adaptability
- Problem solving
- Contact Claims
- Currently Self Learning Power BI
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
Claims Adjuster
Intact Insurance
09.2025 - Current
Customer Service Representative (Hybrid Team)
Intact Insurance
06.2024 - Current
Taxpayer Services Agent
Canada Revenue Agency
06.2023 - 05.2024
Customer Service Representative
Alorica
05.2020 - 04.2023
Claims Administrator
Quantum Insurance
11.2018 - 09.2019
C11 - Principles and Practice of Insurance
Insurance Institute of Canada
C12 - Insurance on Property
Insurance Institute of Canada
C14 - Automobile Insurance - Part 1
Insurance Institute of Canada
Bachelor of Science - Applied Mathematics
Memorial University of Newfoundland