Devinder Singh Gullia
Brampton,ON
Summary
Accomplished Program Coordinator offering extensive experience in project management, stakeholder engagement, and IT security. Proficient in implementing diverse strategies to mitigate challenges and enhance project outcomes. Proactively identifies opportunities to optimize resources and drive revenue growth.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Program Coordinator
Sienna Living
02.2017 - Current
- Governance, Risk, and Compliance (GRC): Conducted regular audits of IT systems and procedures while collecting evidence and artifacts. Prepared monthly reports detailing the GRC program's status.
- Risk Management: Collaborated enterprise-wide to complete risk assessments for technology assets, new technology evaluations, deployment projects, and vendor contracts. Managed and supported risk remediation projects.
- IT Collaboration: Partnered with IT technical teams (Service Delivery, Operations, DevOps) to ensure the secure design and implementation of new IT systems and processes.
- Cybersecurity: Supported the cybersecurity awareness program through training selection, management, and reporting.
- Project Management: Led teams on Agile practices and values. Ensured policy implementation and removed impediments, leveraging analytical and negotiation skills. Facilitated discussions, decision-making, and conflict resolution.
- Administrative Duties: Organized meetings and maintained agendas using Trello and Microsoft O365. Assisted the product owner in backlog creation and refinement. Maintained updated records and crafted reports with graphics and charts for director-level management.
- Product Refinement: Utilized technology such as Google Workspace & IBM Cognos Analytics for visual boards and operations for geographically dispersed teams.
- Strategic Initiatives: Supported internal and external stakeholders in the development of strategic growth initiatives. Used surveys, interviews, and brainstorming to maximize ROI.
- Stakeholder Management: Recognized the uniqueness and influence of all stakeholders along with ensuring planning and managing any changes in order to enhance product quality.
Digital Transformation
IBM
01.2013 - 01.2017
- Project Management: Conducted project meetings, defined team goals, identified risks, and managed detailed project schedules using Microsoft Project. Prepared issue-based reports for higher management, including DPE, FLM, and PE.
- IT Security & Risk: Implemented and maintained security processes, focusing on Identity and Access Management (IAM). Ensured smooth transition of clients from projects and provided hands-on training to team members on IAM solutions for improved compliance.
- Change Management: Implemented change management processes, and performed ID revalidation every quarter. Utilized tools like QEV, CBN, APAR, and managed un-actioned and undeleted IDs.
- Reporting: Created status reports, financial analyses, and identified risks and issues using MS Project. Conducted predictive analyses for project management.
- IT Security Awareness: Successfully designed, managed, and rolled out an IT Security Awareness initiative targeting 3,500 members of the ABN AMRO technology group.
- Vendor Management: Reviewed and managed vendor RFPs (Requests for Proposal), RFIs (Requests for Information), and SLAs (Service Level Agreements). Oversaw the EPM rollout and adoption within development and project management streams to optimize ROI.
Operations Manager
Meditek Electronics
03.2012 - 12.2012
- Digital Transformation: Spearheaded the transition to a paperless practice by implementing an electronic booking system. This innovation streamlined operations, ensuring a more secure and accurate business system, which led to a 30% reduction in labor costs and a 10% decrease in office overhead.
- Digital Marketing: Designed, executed, and optimized digital marketing campaigns on Google AdWords and Facebook, achieving a 20% increase in ROI.
- System Redevelopment: Managed the overhaul of an internal tracking system used by 125 employees. The enhancements introduced over 20 new features, reduced the system's load time by 20%, and decreased operational time by 15%.
- Leadership: Offered decisive leadership and oversight for high-profile projects and programs, consistently delivering valuable insights to clients and internal stakeholders.
Compliance Analyst
NHS
12.2009 - 02.2012
- Stakeholder Management: Recognized and valued the individuality, diversity, and influence of all stakeholders during planning and change management processes.
- Procurement & Vendor Management: Conducted market research for the procurement of PPE and sanitization products to mitigate infection risks. Successfully negotiated contracts with multiple vendors, ensuring optimal terms and conditions.
- Team Leadership: Motivated and collaborated with staff across various departments, emphasizing their importance and consistent support. Introduced cross-training initiatives to address resource constraints, ensuring seamless day-to-day operations.
- Reporting: Crafted daily, weekly, and monthly reports featuring graphics and charts for management, including director-level stakeholders. These reports highlighted key trends and patterns, aiding informed decision-making.
Education
Junior Data Analyst Program - Information Technology Project Management
NPower Canada
Toronto, ON2023
Diploma - Information Support Services
CDI College
Toronto, ON2023
MBA - Finance
University of Northampton
Northampton, UK2009
Skills
- Strategic Planning
- Teamwork and Collaboration
- Project Planning and Development
- Negotiation and Conflict Resolution
- Performance Monitoring
- Relationship Management
- Business Analyses
- Leadership
- Resource Management
- Process Improvement
Technical abilities
- Strategic & Project Management: Agile, Waterfall, Scrum, Kanban, Microsoft Project, Kanban, Trello, JIRA, Confluence, QA Tools (Testmo)
- Data Analytics: Google Workspace, IBM Cognos Analytics, Jupyter, RDBMS, SQLite
- Applications & Software: Blue auditor, Microsoft O365, Azure Sandbox, HP OpenView, HP SIMS Maximo, RES Automation Tool, TSCM
- Programming Languages: Python, SQL
- IT Infrastructure: Azure, Citrix, VMware, Wintel
Certification
- CISA ISACA 06/2023
- Microsoft Certified: Azure Fundamentals Pearson Vue 02/2023
- Microsoft Certified: Dynamics 365 Fundamentals (ERP) Pearson Vue 04/2022
- Certified Scrum Master Scrum Alliance 02/2022
- Microsoft Certified: Security, Compliance and Identity Fundamentals Pearson Vue 02/2022
- PMP PMI 05/2015
- ITIL V3 Foundation Certified 2 Axelos Global 06/2013
Timeline
Program Coordinator
Sienna Living
02.2017 - Current
Digital Transformation
IBM
01.2013 - 01.2017
Operations Manager
Meditek Electronics
03.2012 - 12.2012
Compliance Analyst
NHS
12.2009 - 02.2012
Junior Data Analyst Program - Information Technology Project Management
NPower Canada
Diploma - Information Support Services
CDI College
MBA - Finance
University of Northampton
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