Devinder
Surrey,BC
Summary
Dynamic Customer Service Representative with proven expertise at Best Western in enhancing guest experiences and resolving inquiries. Skilled in reservation systems and customer relationship management, I excel at building rapport and delivering tailored support, ensuring satisfaction and loyalty. Committed to operational excellence and adept at payment processing and technical support.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Best western
surrey, British Columbia
04.2025 - Current
- Assisted guests with check-in and check-out processes efficiently.
- Resolved customer inquiries and complaints in a timely manner.
- Operated reservation systems to manage bookings and cancellations.
- Provided information about hotel amenities and local attractions to guests.
- Developed strong relationships with customers by providing personalized assistance and support.
Customer Service Representative
Vishal Mega Mart
Karnal, Haryana
01.2022 - 02.2025
- Handled cash transactions and processed payments accurately.
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Education
Master of Arts - Political Science
Kurukshetra University
Kurukshetra05-2015
Skills
- Reservation systems
- Payment processing
- Customer inquiry resolution
- Technical support
- Data entry
- Customer relationship management
Languages
English
Professional
Timeline
Customer Service Representative
Best western
04.2025 - Current
Customer Service Representative
Vishal Mega Mart
01.2022 - 02.2025
Master of Arts - Political Science
Kurukshetra University