DEVINAH SOHABUL
Etobicoke,ON
Summary
Bilingual Customer Service with good knowledge in customer service principles and practices. Good knowledge of
administrative procedures and data entry. Experienced in sales,health and benefit industries. Hard working,
responsible, well organized and recognized for the ability to successfully prioritize and manage multiple tasks on
time. Maintain complete confidentiality and discretion in business relationships and exercise sound business
judgment.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
Work History
Bilingual CSR
Arjo
12.2021 - 12.2022
- Handle high call volume and communicate directly with customers either by telephone and/or email
- Assist customers on general product information, lead times, product availability, ship dates, freight rates, tracing shipments and providing proof of deliveries
- Verify all orders for accurate pricing and terms before order entry
- Enter orders accurately with attention to details on Syspro-this includes change orders, electronic orders, cancellations and credit memos
- Send Order Acknowledgements to customers .
- Prepare, process and maintain all returns with Authorizations and Product Service Report
- Issue UPS call tags and arrange truck pick-ups for product returns and on-going follow up until product received at warehouse
- Process Customer Satisfaction Complaint Handling forms
Bilingual CSR
NexgenRx
07.2017 - 10.2019
- Managed over 70 customer calls per day via emails, fax and phone calls
- Educate customers on their plan, how to use online App, help them placing online claims and help with password resetting
- Verify all required documents prior to sending to claims department, and request for any missing documents for claim processing
- Work in close collaboration with claims and finance department to satisfy customers need
- Handling complaints regarding claims and refund from plan members
- Follow up on claim investigations until issue gets resolved
- Attend and resolve inquiries from medical providers( pharmacies and dental clinics) or plan members in accordance with company guidelines
- Participated in company's regular meetings
Bilingual CSR
Access Cash General Partnership
12.2014 - 02.2016
- Managed over 60 incoming calls via phone calls, emails, and fax
- Handle inbound emails regarding various customer requests and responding in a timely manner
- Assist in trouble shooting ATM machine over phone
- Take note of complicated technical issue with ATM machines and dispatch to technicians
- Work in close collaboration with field technician, dispatchers, finance department
- Opening service calls in database system and dispatching to respective departments
- Assist loaders (BRINKS, GARDA WORLD) by providing special code to access ATM machine to load money on it
- Assisting with monthly statements and mailings
- Escalate issues to respective supervisors when needed.
Education
Bachelor of Science - Biomedical Science
University of Mauritius
Mauritius 08.2001 - 07.2005
Microsoft Office Suite /Certificate in performance and public service excellence for frontline/supervisory/ -
Wisdom in Tech
MauritiusSkills
More than 5 years experience in SAPundefined
Timeline
Bilingual CSR
Arjo
12.2021 - 12.2022
Bilingual CSR
NexgenRx
07.2017 - 10.2019
Bilingual CSR
Access Cash General Partnership
12.2014 - 02.2016
Bachelor of Science - Biomedical Science
University of Mauritius
08.2001 - 07.2005
Microsoft Office Suite /Certificate in performance and public service excellence for frontline/supervisory/ -
Wisdom in Tech
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