Devin Zick
Sacramento
Summary
Professional retail expert prepared for delivering exceptional customer service and driving sales. Proven experience in inventory management, customer engagement, and merchandising. Strong focus on team collaboration and adapting to changing needs. Reliable, results-driven, with excellent communication and problem-solving skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Retail Sales Associate
Red Wing Shoes
06.2023 - 03.2025
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
Customer Service Representative
Teledirect
09.2016 - 11.2021
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Intern
Department of General Services
03.2016 - 05.2016
- Filing and handling invoice payments.
- Creating files and folders to be filed.
- Photocopying and putting together invoice packets for use and filing.
- Using Excel to add and delete contacts.
- Checking and correcting invoice payments.
Medical Administrative Assistant
Sacramento Job Corps
09.2015 - 05.2016
- Certified in Microsoft Word, Microsoft Excel, Microsoft Outlook, CPR and Medisoft
- Conducted patient education sessions on preventive care and wellness initiatives, leading to improved overall health outcomes
- Facilitated smooth communication between patients and providers through accurate message relaying and prompt callbacks.
- Reviewed records for completeness, accuracy and compliance with regulations.
Education
High School Diploma -
La Entrada High School
Sacramento, CA05.2012
Skills
- Microsoft Excel
- Teamwork and collaboration
- CPR Certified
- Sales
- Certified Medical Administrative Assistant
- Phone Etiquette
- Anaclitic skills
- Communication skills
- Customer Service
- Time management
- Reliability and punctuality
Certification
- OSHA
- September 2015 to Present
- CPR Certification
- Certified Medical Administrative Assistant
Timeline
Retail Sales Associate
Red Wing Shoes
06.2023 - 03.2025
Customer Service Representative
Teledirect
09.2016 - 11.2021
Intern
Department of General Services
03.2016 - 05.2016
Medical Administrative Assistant
Sacramento Job Corps
09.2015 - 05.2016
High School Diploma -
La Entrada High School
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