Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Devin Trolley

Summary

Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.

Overview

7
7
years of professional experience

Work History

STORE MANAGER

TJX CANADA
07.2021 - Current
  • Accountable for improving overall store profit by 17% YTD and delivering an increase of $750,000YTD over forecasted sales through controlling expenses, and reducing shrink and damages
  • By managing store operations including merchandising and presentation, backroom, frontline, cash office, customer service, scheduling, shipping and receiving
  • Maintained an overall Employee Satisfaction score of 94% ESAT with a 97.5% participation rate
  • Direct accountability for recruitment and maintenance of an internal talent pipeline to accommodate future needs
  • Actively participated in Associate development and performance improvement conversations
  • Provides input on succession plans to meet future needs; includes ensuring each Associate has a development plan that supports their growth and career aspirations
  • Responsible for ensuring Customer Service Survey feedback was actively taken and actioned to ensure an excellent experience for each guest; maintained a 96% Customer satisfaction score year to date
  • Reviewing Store reports, conducting store walkthrough, compliance audits and establishing routines and best practices that support the overall company KPI's and store growth
  • Develop and communicate action plans to Store teams identifying upcoming projects, targets, priorities, company initiatives, events, promotions and any other store initiatives that require future planning; review changes to merchandising and inventory guidelines and execute changes to Store floor plans as needed.

STORE MANAGER

H&M CANADA
10.2019 - 07.2021
  • Work with sales and cost plans, budgets and other available tools to make business decisions to ensure maximum profitability and reduce shrink
  • Utilize store sales and Profit & Loss reports to boost profitability and minimize loss through constant monitoring and adjusting planning and spending and the application and execution of procedures and company policies
  • Create action plans, monitor reports, and follow up on business KPI's to ensure efficient and profitable store operations
  • Manage overall store operations including expected level of customer service, commerciality, and recruitment, training, and development
  • Create and follow up on succession planning.

OPERATIONS MANAGER

H&M CANADA
05.2017 - 10.2019
  • Ensure garment presentation, stock levels and visual standards are presented according to expectations
  • Set priorities and keep an overview of the tasks to be accomplished in accordance with the Store Manager
  • Plan and coordinate with the visual team on all campaigns, promotions and sales activities
  • Create store schedules in accordance with store sales planning and business needs.

Education

Hospitality

GEORGE BROWN COLLEGE - SPECIAL EVENT PLANNING AND DELIVERY
06.2015

Skills

  • Budget Administration
  • Hourly Shift Management
  • Customer Service Management
  • Supply Ordering
  • Payroll Management
  • Team Development
  • Operations Management
  • Project Management
  • Customer Service
  • Problem-Solving

Languages

English
Native or Bilingual

Timeline

STORE MANAGER

TJX CANADA
07.2021 - Current

STORE MANAGER

H&M CANADA
10.2019 - 07.2021

OPERATIONS MANAGER

H&M CANADA
05.2017 - 10.2019

Hospitality

GEORGE BROWN COLLEGE - SPECIAL EVENT PLANNING AND DELIVERY

Similar Profiles

CREATE PROFILE
Devin Trolley