Versatile Resort Operations Manager with a proven track record at Keystone Resort, adept in staff management and problem-solving. Excelled in enhancing customer satisfaction and operational efficiency. Skilled in MS Office and team leadership, consistently prioritized employee training and conflict resolution to achieve seamless operations.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Manager duties such as creating a schedule for the employees, training new staff creating orders for supplies, handling issues with customers or with the till, cash balancing, entering bills of vendors in quick books, working on a till system helping customers, taking bookings and checking customers in.
Matinence and operations duties, regular matinence such as minor repairs ie changing taps and toleits, operating and maintaining the pool, making sure the cabins and motels are operating smoothly.