Devin Secreto
San Jose
Summary
Dependable team player with proven adaptability in fast-paced environments. Known for strong attention to detail and commitment to maintaining high standards, ensuring seamless event experiences and fostering positive guest interactions.
Detail-oriented professional with a strong background in customer service and event coordination. Proven ability to enhance guest experiences while maintaining high standards of cleanliness and safety.
Offering excellent communication and interpersonal skills, with passion for creating memorable experiences and fostering connections. Brings basic understanding of event logistics and social media management, quickly adaptable and ready to learn industry-specific practices. Ready to use and develop public speaking and customer service skills.
Overview
3
3
years of professional experience
Work History
Event Ambassador
TopGolf
San Jose, CA
11.2025 - Current
- Helped setup buffet style events for companies, birthday parties, buyouts, and worked with kitchen to make sure all event food was prepped and all correct and ready for the event at the designated time.
- helped take drink orders for events and made sure everyone had what they needed
- make sure there was enough food for all guests, replenish any food/condiments if it was within their package, and made sure they received their refills if asked
- Demonstrated adaptability by effectively handling last-minute schedule changes or event adjustments, ensuring a seamless event experience for all attendees.
- Enhanced attendee experience by assisting with event setup and teardown procedures.
- Improved overall event satisfaction by providing excellent customer service and addressing inquiries promptly.
- Monitored guests and enforced rules, maintaining safety for visitors and staff.
ACE Trainer
TopGolf
San Jose, CA
11.2025 - Current
- Developed and delivered engaging training programs for diverse audiences.
- Assessed trainee performance and provided constructive feedback to enhance skill acquisition.
- Collaborated with management to identify training needs and improve onboarding processes.
- Helped with group hiring events and worked with management to find our next playmakers to join our team
- Helped with training classes and made sure everyone was setup for success and making sure everyone understood there job code
Bay Host/Server
TopGolf
San Jose, CA
07.2025 - Current
- Delivered exceptional guest service by creating welcoming environments and addressing needs promptly.
- Managed bay assignments efficiently, coordinating with team members to optimize flow and engagement.
- Oversaw cleanliness and organization of bays, ensuring adherence to TopGolf standards and safety protocols.
- Trained new staff on operational procedures, enhancing team performance and guest experience consistency.
- Collaborated with kitchen staff to ensure timely food and beverage delivery, improving overall service quality.
- Implemented strategies to streamline bay turnover processes, reducing wait times for guests effectively.
- Fostered positive relationships with guests, encouraging repeat visits through effective communication and personalized service.
- Efficiently processed payments from customers, resolving any discrepancies in a timely manner to ensure accurate financial records.
- Answered guest questions with responses about menu, promotions and specials.
- Handled cash transactions accurately
- Maintained a clean and welcoming environment for guests, ensuring an enjoyable experience during their visit.
Caddie/Food Runner
TopGolf
San Jose, CA
09.2023 - Current
- Ran beverages from Beverage station to the golf bays and helped make sure player experience was good and made sure all the players got what they needed and made sure if they needed anything else I grabbed it for them
- Ran food from kitchen to golf bays and ensuring all guests were taken care of and making sure all players got what they needed
- Completed side work for both positions and made sure everyone else was set up for success
Volunteer
Water Lantern Festival
San Jose, CA
07.2023 - 07.2023
- Assisted in event setup, ensuring all materials were organized and accessible.
- Supported team members in coordinating activities during festival events.
- Engaged with attendees to enhance their experience and provide information about the festival.
- Collaborated with volunteers to maintain cleanliness and order throughout the venue.
Education
High School Diploma -
Independence High School
San Jose, CASkills
- Cleanliness
- Maintaining composure
- Upselling strategies
- Customer service
- Problem-solving
- Attention to detail
- Dependable and responsible
- Verbal and written communication
- Teamwork and collaboration
- Organized and efficient
- Positive attitude
- Public speaking confidence
- Patience and perseverance
- Physical fitness
- Goal setting assistance
Timeline
Event Ambassador
TopGolf
11.2025 - Current
ACE Trainer
TopGolf
11.2025 - Current
Bay Host/Server
TopGolf
07.2025 - Current
Caddie/Food Runner
TopGolf
09.2023 - Current
Volunteer
Water Lantern Festival
07.2023 - 07.2023
High School Diploma -
Independence High School