Devin Rodgers
Winnipeg,MB
Summary
I have worked several jobs and have learnt many skills such as how to provide excellent customer service, learn how to efficiently use software's, and how to act professional in the workplace. I am currently employed at Boston Pizza where I am trained to supervise, serve guests and bartend. I graduated from Red River College Polytechnic in the Spring of 2024 and hold a diploma for completing the business administration program majoring in general business studies. I have a proven ability to utilize microsoft office, learn new software's, keep guests satisfied and resolve conflicts that arise. I am enthusiastic, friendly, punctual and prepared.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Server/Bartender
Boston Pizza
11.2018 - Current
- Delivered exceptional customer service to guests whether I am serving families in the restaurant or bartending and serving sports teams in the lounge.
- Created lasting relationships with customers turning them into regulars who ask for my service when they are dining.
- Performed all tasks and duties performed by management when supervising such as data entry into the computer, handling all guest complaints, putting the money in the safe at the end of the night and locking up the building.
- Resolved guest complaints to maintain complete customer satisfaction.
- Displayed enthusiasm and promoted excellent service to customers.
- Upsold menu items such as appetizers, meal enhancements, and premium drinks to increase sales.
Document Scanner/Photocopier
Companies Office, Government of Manitoba
09.2017 - 04.2018
- Scanned and photocopied many physical documents for the companies office.
- Looked through every detail of the documents making sure that the document on file is exactly the same as the physical document.
Proshop Attendant
Transcona Golf Club
04.2013 - 10.2017
- Worked in the office answering phone calls, providing information to callers and scheduling tee times and private lessons with the Pro.
- Built strong community relationships with members and other golfers through positive interaction and communication.
- Monitored the Proshop for overall cleanliness, sanitizing and straightening up merchandise as needed.
- Handled all payments for green-fees and merchandise we sold in the Proshop.
- Handled money at the end of the shift where it is counted and transferred into the safe.
Education
Diploma - Business Administration
Red River College Polytechnique
Winnipeg, MB04-2024
High School Diploma -
J.H. Bruns Collegiate
Winnipeg, MB06.2015
Skills
- Effective using Microsoft Word, Excell, Powerpoint, Outlook, and Teams
- Confident learning new softwares
- Strong organizational skills
- Communication skills gained through experience as a server and bartender
- Engaging personality
- Excellent Customer service skills in person, over the phone, and via email
- Strong multi-tasking capabilities
- Navigational skills
- Proven ability to remain calm in stressful situations
- Technologically savvy
- Punctual and reliable
References
- Jeff Fer (204-990-8055) Boston Pizza Upper Management(Former Boston Pizza General Manager)
- Larisa Marie (204-291-5059) Boston Pizza General Manager
- Ed Boge (204-223-9422) Former Head Pro
- Callista Moore (204-390-6368) Boston Pizza Assistant General Manager
- Companies Office (204-945-2500)
Certification
- Reconcilliation Education certification of completion. (First Nations University of Canada).
- Certificate for successfully completing WHIMIS 2015 for Workers (CCOHS).
- Certificate for successfully completing Psychological Health and Safety for Workers.
- Smart Choices responsible service certificate
Timeline
Server/Bartender
Boston Pizza
11.2018 - Current
Document Scanner/Photocopier
Companies Office, Government of Manitoba
09.2017 - 04.2018
Proshop Attendant
Transcona Golf Club
04.2013 - 10.2017
Diploma - Business Administration
Red River College Polytechnique
High School Diploma -
J.H. Bruns Collegiate
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