Devin Pierce
Roseville
Summary
Highly accomplished Asset Protection Manager with an extensive record of success in corporate retail, specializing in multi-unit operations and Asset Protection. Experienced with risk assessment, operational oversight, and incident management. Utilizes comprehensive strategies to minimize loss and enhance security measures. Track record of effective communication and problem-solving skills, ensuring seamless protection of assets.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Asset Protection Manager
Nordstrom FLS
08.2023 - Current
- Oversee the completion of numerous internal investigations, implementing quality controls for evidence retention and compliance with company guidelines across the region
- Lead the rollout of multiple shrink reduction initiatives across several stores, achieving 100% compliance and facilitating knowledge sharing with other districts.
- Analyze and interpret shrink data from various sources to proactively identify processing errors, internal theft, and external theft trends.
- Monitor key performance indicators (KPIs) and exception-based reporting to identify root causes and implement solutions in high-shrink locations, reducing overall loss
- Develop and deliver comprehensive Asset Protection training for over 200 associates, covering security, safety, and shrink elimination tactics
- Present monthly and quarterly overviews of district and store operations management, communicating investigation and audit trends with actionable recommendations
- Assist with the development and management of the inventory budget to drive efficiencies and continuous improvement. Implement policies and procedures to minimize inventory shrinkage from theft, damage, or administrative errors.
- Recognized as Asset Protection Manager of the Year for outstanding contributions to shrink reduction and achieving the most significant improvement in all key performance indicators (KPIs).
- Organize and perform regular cycle counts and full physical inventories to ensure system accuracy. Investigate and resolve inventory discrepancies, prepare detailed
- Partnered with store leadership to ensure departmental excellence in inventory management, uphold stockroom standards, and control shrinkage
- Identified issues, developed resolutions, and uncovered future opportunities to create a competitive market advantage.
- Supported financial management and budget oversight to drive store-level efficiencies and continuous improvement.
- Ensure proper unload of merchandise from delivery trucks, verify the contents against packing slips and purchase orders, and report any discrepancies or damaged items to management.
- Conduct regular cycle counts and stock audits to reconcile physical inventory with system records. Investigate any discrepancies and take corrective actions.
- Established clear performance metrics for asset protection personnel, fostering an environment of accountability and continuous improvement among team members.
Asset Protection Assistant Manager
Nordstrom
03.2022 - 05.2022
- Reduced shrinkage from 8.6% to 3.4% through the implementation of targeted asset protection initiatives and operational strategies.
- Recognized for achieving the highest performance ranking in the region, based on excellence in investigations, successful case closures, and team development
- Coached and mentored Asset Protection team members, ensuring consistent achievement of performance standards and expectations.
- Oversaw the review and approval of all Asset Protection incident reports and cases, ensuring proper documentation, adherence to procedure, and accuracy.
- Collaborated with Asset Protection leadership to maintain and enhance overall building security and safety protocols.
- Served on the store's Emergency Response team, effectively managing and mitigating safety incidents to ensure a secure environment
- Administered first aid, de-escalated hostile situations, and managed emergency protocols
- Performed root-cause analysis to identify inventory discrepancies and implemented corrective actions, improving overall inventory integrity
Asset Protection Agent
Nordstrom Rack
02.2021 - 03.2022
- Conduct routine operational audits to identify and resolve procedural deficiencies, pre-shrink indicators, and safety compliance issues.
- Partner with store management to ensure departments maintain accurate inventory, uphold stockroom standards, and control shrinkage. Manage and support all facets of inventory management, including physical counts, store fulfillment, and divisional inventory standards.
- Conduct surveillance using both CCTV and on-floor techniques to deter and apprehend theft in accordance with company policies.
- Initiate and support investigations into internal theft, fraud, and organized retail crime (ORC). Complete, thorough, and accurate documentation of all loss prevention incidents and cases.
- Respond to and report all security and emergency incidents, including administering first aid and managing de-escalation protocols. Serve as a member of the store's Emergency Response team to manage safety incidents.
- Provide clear and consistent training to all store personnel on safety guidelines and loss prevention techniques to enhance associate awareness and program compliance.
- Review exception reports and other relevant data to identify theft trends and operational errors, focusing on root cause analysis in high-shrink areas
Asset Protection Mobile Agent
Nordstrom
03.2020 - 02.2022
- Conduct routine operational audits to assess store operations, identify pre-shrink indicators, and ensure safety compliance measures were met.
- Provided clear and consistent safety guidelines training to all store personnel, promoting a culture of awareness and compliance
- Conducted surveillance using both CCTV and floor techniques to apprehend and deter theft in accordance with company policy effectively.
- Initiated and supported investigations related to Organized Retail Crime (ORC), collaborating with management and law enforcement as needed
- Conduct internal and external investigations across multiple store locations, documenting all Asset Protection incidents properly.
- Utilize advanced surveillance techniques, including remote CCTV monitoring and on-site observation, to identify, investigate, and deter theft and fraud.
Education
Associate's degree - Criminal Justice
American River College
Sacramento, CA02-2023
Skills
- Security systems management
- Internal audits
- Case report writing
- Data analysis
- Risk management
- Multi-stakeholder asset management
Certification
- Level 1 Investigative Interviewing Techniques June 2023 to Present Wicklander-Zulawski & Associates
- AED Certification
- First Aid Certification
- CPR Certification
Timeline
Asset Protection Manager
Nordstrom FLS
08.2023 - Current
Asset Protection Assistant Manager
Nordstrom
03.2022 - 05.2022
Asset Protection Agent
Nordstrom Rack
02.2021 - 03.2022
Asset Protection Mobile Agent
Nordstrom
03.2020 - 02.2022
Associate's degree - Criminal Justice
American River College
Awards
Nordstrom cash call reward, September 2025 incentive offered to employees for meeting specific Key Performance Indicators (KPIs). Nordstrom Asset Protection Manager of the Year, August 2024. Multi-region wide, Nordstrom Cash call award, April 2024. Nordstrom All-Star award, February 2021