Devin Nguyen
Stockton
Summary
Organized server with experience in fast paced restaurant environments. Effective creator of service structures with thoughtful organization. Efficient house manager and facilitator of rapid table turnover, boosting volume and increasing sales opportunities.
Overview
3
3
years of professional experience
Work History
Server
Market Broiler
06.2023 - 02.2024
- Greet and seat guests, presenting menus and daily specials while providing recommendations and answering questions about the menu.
- Take and accurately input food and beverage orders into the POS system, ensuring special dietary needs and preferences are accommodated.
- Utilize upselling techniques to increase sales of appetizers, desserts, and specialty drinks.
- Collaborated with kitchen staff to ensure timely delivery of food orders and resolve any issues that arise.
- Build and maintain relationships with customers to enhance their dining experience and encourage repeat visits.
Server
Texas Roadhouse
03.2022 - 05.2023
- Share the history and traditions of Texas Roadhouse with customers, highlighting key aspects of the brand's culture.
- Train serving staff on steak doneness levels and proper temperature guidelines to uphold quality standards.
- Uphold Texas Roadhouse's standards of service excellence and hospitality at all times.
- Collaborate with kitchen staff to ensure orders are prepared accurately
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
Guest Advocate
Target
10.2020 - 09.2021
- Assist guests with locating products, answering questions, and providing information about promotions and services.
- Monitor and respond to guest feedback through various channels, such as in-person interactions, phone calls, and online platforms.
- Coordinate with team members to prioritize drive up orders and maintain efficient order fulfillment processes.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Education
High School Diploma -
Kipp King Collegiate High School
San Lorenzo, CA06.2021
Skills
- Upselling
- Guest Relations Management
- Adaptability
- Interpersonal Skills
- Liquor, beer, and wine knowledge
- Cross-selling products and services
Timeline
Server
Market Broiler
06.2023 - 02.2024
Server
Texas Roadhouse
03.2022 - 05.2023
Guest Advocate
Target
10.2020 - 09.2021
High School Diploma -
Kipp King Collegiate High School
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