Devin Navarra
Santa Barbara
Summary
Driven and coachable sales professional with hands-on experience in outbound and inbound sales, account qualification, and relationship development across hospitality, retail, and B2B environments. Proven ability to manage high-volume customer interactions, uncover needs through discovery conversations, and consistently exceed performance targets. Seeking to grow within a dynamic organization where I can contribute to business development, customer acquisition, and revenue growth while continuously developing my sales expertise.
Overview
4
4
years of professional experience
Work History
Area Sales Associate
High Seas Mead
Santa Barbara, CA
10.2024 - Current
- Nurtured existing accounts with regular check-ins, product demos, updates, and reorder coordination to drive repeat business.
- Acquired new retail and on-premise accounts through proactive outreach, relationship building, and in-person prospecting.
- Fulfilled new orders while maintaining accurate communication between accounts and internal operations.
- Independently managed the tasting room, handling dozens of customer interactions per day and guiding guests through product discovery.
- Educated customers on brand mission, product differentiation, and use cases, consistently upselling take-home packs.
- Supported production operations and daily logistics while functioning as the right-hand partner to the founder.
Customer Service Sales Representative
Ferguson
Santa Barbara, CA
05.2023 - 02.2025
- Welcomed and qualified customers by identifying needs early and determining if they were working with trade professionals.
- Conducted consultative sales conversations to recommend appropriate products and solutions.
- Built strong, long-term customer relationships through attentive service and follow-up.
- Consistently exceeded monthly sales budgets across multiple performance categories.
- Utilized Salesforce to track customer interactions, notes, and opportunities.
- Quickly learned extensive product catalogs, pricing structures, and internal systems while actively performing on the sales floor.
Lead Front Desk Agent
Mar Monte Hotel (Hyatt)
Santa Barbara, CA
05.2022 - 12.2022
- Led front desk operations while delivering high-volume guest service.
- Conducted needs-based upsells in a consultative, non-aggressive manner.
- Solved customer issues independently while improvising within Hyatt operational standards.
- Coordinated front desk workflow and led by example for other agents.
- Promoted to Lead Agent within 5 months due to exceptional guest feedback and performance.
Education
High School Diploma -
Summit Preparatory Charter High School
Redwood City, CASkills
- Outbound & Inbound Prospecting (Phone, In-Person, Email)
- Lead Qualification & Discovery
- Pipeline Support & Meeting Coordination
- Account Nurturing & Relationship Management
- High-Volume Sales Environments
- Upselling & Objection Handling
- CRM & Sales Tools: Salesforce, Excel, Microsoft Teams, Google Workspace
- Strong Phone Etiquette & Active Listening
Timeline
Area Sales Associate
High Seas Mead
10.2024 - Current
Customer Service Sales Representative
Ferguson
05.2023 - 02.2025
Lead Front Desk Agent
Mar Monte Hotel (Hyatt)
05.2022 - 12.2022
High School Diploma -
Summit Preparatory Charter High School