Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Devin McKay

Toronto,Canada

Summary

Hardworking and dedicated professional with demonstrated strengths in customer service, time management, and trend tracking. Talented at troubleshooting problems and building successful solutions. Excellent verbal communicator, with a strong background in cultivating positive relationships, and exceeding goals. Demonstrates genuine hospitality to establish rapport with both clients and teammates.

Overview

13
13
years of professional experience

Work History

Server

KOST
06.2023 - Current
  • Trained new employees on company policies and procedures.
  • Assisted in training new employees on shift operations.
  • Verified that cash drawers contained correct amounts of money during opening and closing shifts.
  • Resolved customer complaints promptly and professionally.
  • Achieved sales quotas through consistently promoting high-profit items, and daily specials.
  • Handled customer inquiries and resolved issues to maintain satisfaction.

Destination Specialist Asia

Goway Travel
06.2022 - 06.2023
  • Coordinated travel arrangements for clients, ensuring seamless itineraries and experiences.
  • Streamlined booking processes to improve efficiency in travel arrangement workflows.
  • TICO and Flight Coding certified.
  • Salesforce experience and knowledge.

Server

Kelly's Landing
11.2019 - 11.2021
  • Provided excellent customer service in fast-paced dining environment.
  • Trained new servers on restaurant policies and service techniques.
  • Cultivated personal relationships with regulars and converted those relationships to sales.
  • Handled money transactions accurately while following company procedures for handling cash payments.

Duty Manager Supervisor

Jack Astor's - SIRCorp
Etobicoke, Ontario
11.2017 - 10.2019
  • Oversaw daily operations and ensured smooth service flow during peak hours.
  • Resolved customer complaints promptly to enhance guest satisfaction experience.
  • Evaluated employee performance against established goals and objectives.

Lead Flight Attendant

Emirates Airline
Dubai, UAE
03.2013 - 12.2017
  • Bilingual communications in both English and French.
  • Experience with high profile clients while maintaining the highest levels of professionalism and standards.
  • Managed in-flight service operations, ensuring timely delivery of meals and beverages.
  • Supervised cabin crew during flights to ensure safety and service quality.

Education

Diploma (currently enrolled) - Financial Services

Centennial College of Applied Arts And Technology
Scarborough

Some College (No Degree) - Chemical Engineering

Durham College
Oshawa

Skills

  • Cultural awareness
  • Sales strategy
  • Exceptional customer service
  • Team member support
  • Workflow optimization
  • Client relations
  • Bilingual communication
  • Suggestive selling

Languages

English
Native/ Bilingual
French
Native/ Bilingual

Timeline

Server

KOST
06.2023 - Current

Destination Specialist Asia

Goway Travel
06.2022 - 06.2023

Server

Kelly's Landing
11.2019 - 11.2021

Duty Manager Supervisor

Jack Astor's - SIRCorp
11.2017 - 10.2019

Lead Flight Attendant

Emirates Airline
03.2013 - 12.2017

Diploma (currently enrolled) - Financial Services

Centennial College of Applied Arts And Technology

Some College (No Degree) - Chemical Engineering

Durham College

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Devin McKay