Devin Ly

Coordinating with both external and internal partners such as individual warehouse stations, ramp service providers, CSSA, CSD, WS Cargo Sales team, in addition to OCC teams such as Load Control (LC)

• Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.

Maintain cargo movement within the network by assisting with SK system
advancement post acceptance stage, investigative inquiries on any missing, damaged, or
rerouted cargo, and other reactionary means in the event of an operational issue.

Liaise with online stations to assist with problem solving for cargo to move as scheduled.

• Modifying piece and/or weight details after acceptance due to data entry errors.
• Engaging IT support for SK technical issues.
• Follow up on ULD Stock take submissions for ULD Coordinators
• Collaborating on sourcing revised documentation (HAWB, MAWB, Commercial
documentary, CSD).
• Confirming instructions at MAWB level (build up instruction, holding or rerouting
cargo etc.).
• Connecting with ramp agents if cargo is not collected at warehouse in time for
staging at the aircraft.

• IT issues which require immediate resolution.
• Cargo load planning.
• Aircraft weight restrictions and bulk outs as advised by LC.
• Completing and closing IHR reports (CRS-AQD Admin Assessments).
• Documenting and reporting scheduling changes (i.e., sick calls, late, absence
without notification)
• Cargo and specialty sales requests that could impact the day-of operations.
• Twenty-four (24) hour potential weight or volume critical flights.
• Day-of potential weight or volume issues and possible up-gauge requests.
• Escalation for items related to the BCF operation.
• Cargo Ops staffing concerns.
• Address workload concerns from team members.
• Help team members with any operational concerns.

• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to develop and implement creative solutions to complex problems.
• Applied effective time management techniques to meet tight deadlines.
• Participated in team projects, demonstrating ability to work collaboratively and effectively.

• Check in's and weigh cargo for Westjet and Air north cargo
• Help the front office with rebooking cargo, Manifesting previous outbound flights on excel, Filling out check in's and cargo release forms
• Help pick up cargo airside at the terminals and bring it back to the warehouse to be offloaded and put in the inbound secure area
• Build heavy cargo on a aircraft pallet or in a aircraft can for domestic and international flights
• Prepare and load Westjet cargo into cart's and connect dollies if needed to take airside
• Screening : X-ray and Physical Search qualified
• Corresponded with establishment representatives to rectify problems, such as damages, shortages and nonconformance to specifications
• Prepared work orders, bills of lading and shipping orders to route materials
• Recorded shipment data for reporting, accounting and recordkeeping purposes
• Examined shipment contents and compared with manifests, invoices and orders to verify accuracy
• Worked with coworkers to complete tasks
• Met deadlines while maintaining high-quality deliverables
• Responded quickly to meet customer needs and resolve problems
• Sorted cargo before loading and unloading

• Received oral instructions to determine work assignments and material and equipment needs
• Moved freight, stock and other materials to and from storage and production areas, loading docks, delivery vehicles, ships and containers by using trucks and equipment
• Addressed customer questions and concerns regarding products and services
• Communicated shipment departure and arrival times to clients
• Moved products and equipment to appropriate locations to maintain workspace cleanliness
• Replenished shelves with incoming stock orders and performed daily spot checks on inventory
• Sorted and organized merchandise in preparation for shipment
• Added padding and cushions to packages to protect fragile merchandise
• Informed supervisor of parts needed for stock and discrepancies in inventory quantities
• Maintained company inventories and completed product counts for reports
• Interacted effectively with staff through ongoing communication and exchange of information
• Input product information and quantities into warehouse databases
• Loaded and unloaded shipments from delivery trucks after completing order documentation
• Packaged and sealed products according to order size and specifications
• Inspected products for defects and damages and reported discarded items to supervisors
• Used scanners to document pertinent carton level information
• Identified and removed safety and sanitation hazards from work areas