Devin Kidd
Dartmouth,NS
Summary
Astute Techical Advisor with proven ability to analyze, diagnose and resolve computer user support issues. Experienced in providing comprehensive technical support to users and resolving complex technical issues. Possesses knowledge of standard operating systems and networking protocols.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Tier 2 Technical Support Specialist
Concentrix
Dartmouth, NS
11.2018 - 03.2023
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Developed proactive tools to assist customers and internal support organization.
- Assessed technical complexity of tickets to escalate to Tier 3 team.
- Responded to customer inquiries and provided technical assistance over phone.
Cashier
Sobeys
Dartmouth, NS
05.2015 - 10.2018
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Cook
Burger King
Dartmouth, NS
09.2014 - 02.2015
- Prepared and served various food items in fast-paced environment.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
Education
No Degree - Business Administration
NSCC
Dartmouth, NS05.2025
High School Diploma -
Prince Andrew High School
Dartmouth, NS06.2016
Skills
- Systems Integration
- Team Support
- Resolve Technical Problems
- Remote Technical Support
- Defect Analysis and Resolution
- Collaborative Team Player
- Friendly and Patient
- Read Technical Manuals
- Agent Support
- Organizational Skills
- Customer Communication and Empathy
- Creative Issue Resolution
Timeline
Tier 2 Technical Support Specialist
Concentrix
11.2018 - 03.2023
Cashier
Sobeys
05.2015 - 10.2018
Cook
Burger King
09.2014 - 02.2015
No Degree - Business Administration
NSCC
High School Diploma -
Prince Andrew High School