Devin Jarvis
MB Hydro Supervisor
Glenboro,Canada
Summary
Dynamic leader with extensive experience in Customer Service Operations, specializing in staff supervision and performance management. Achievements include significant enhancements in customer service metrics and strict adherence to safety compliance standards. Expertise in planning and project management, promoting collaboration that leads to process improvements and team success. Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations.
Overview
28
28
years of professional experience
Work History
Temp Supervisor
Portage CSC
Portage
09.2024 - Current
- Responsible for effective and efficient operation of all aspects of the CSC, while meeting corporate/ divisional strategic goals.
- Provide Leadership, motivation, training and developmental opportunities to support a positive work environment, enhancing the effectiveness and compatibility of work group.
- Coach and provide feedback to staff and assist with performance review process.
- Focus on employee safety, ensuring staff follow established corporate safety rules and procedures along with completing work site visits & safety meetings.
- Ensure staff are mindful of customer’s requirements and promote positive customer service interactions.
- Maintain effective communication between Customer Service groups, Line Construction, TSOM and other Departments and various contractors.
- Ensure and maintain reliable power service to the customers of Portage CSC.
- Assist with financial planning, monitoring and budgeting processes for the CSC operation.
- Supervise and coordinate staff in local and regional emergency conditions in conjunction with Customer Service Operations and other departments.
- Prepare reports, recommendations, staffing justifications for the CSC.
Assistant Supervisor
Neepawa CSC
Neepawa
01.2014 - 01.2024
- Provide leadership, motivation, training, and development as well as instilling a positive work climate to ensure the effectiveness and compatibility of work group, and to ensure departmental goals and objectives are achieved.
- Promoted safety as top priority and ensured all rules/procedures were adhered to.
- Plan and schedule CSC work to ensure the timely delivery of electrical services to customers providing a high standard of customer service.
- Coordinate and respond to system emergencies as required.
- Participate in performance management, by preparing employee appraisals, providing input into development plans and mentoring staff in the development of competencies and providing performance feedback.
- Analyze work processes to determine their effectiveness and recommend changes where required.
Estimator/Planner
Killarney
Killarney
01.2011 - 01.2014
- Responsible for the preparation of service extensions and upgrades to support timely delivery of electrical services to customers within the CSC.
- Understand customer needs and provide quotes.
- Create work order packages for services up to 200amps and assist with preparation of services up to 600amps.
- Work with engineers on creating maps for major and B work order.
- Work out final prices and create ESA contracts for customers.
- Identify and plan maintenance work ensuring the Distribution Maintenance Plan is updated.
- Coordinate and schedule customer requested work orders with the schedular to ensure in service dates are met.
- Complete tree assessments and hot dig approvals.
- Cover some of the ADS responsibilities in their absence.
- Ensure CSC maps and files are kept up to date.
- Cover standby duties and emergency storm restoration as required.
ADO
Glenboro
Glenboro
01.2008 - 01.2011
- Perform construction and maintenance work on all distribution and sub-transmission lines.
- Interact with customers to ensure customer service requirements are met within Corporate Policy and guidelines.
- Complete district work orders in a timely matter.
- Provide on-the-job direct supervision, guidance and training to junior personnel as required.
- Assist in the planning and coordination of complex work.
- Perform authorized switching on distribution and sub-transmission systems.
- Perform URD locates on electric & gas distribution system along with Safety watches.
- Perform electrical inspections on all residential class installations.
- Required to perform standby duties and perform service restoration as required.
Power Line Journeyman
01.2003 - 01.2011
- Perform line work on all types of energized lines, 25 kv and below as well as de-energized lines, up to and including 66kv.
- Under direction of Crew Supervisor operate the crew bucket truck and perform all Journeyman duties.
- Perform Lead hand duties and assist Supervisor in completing major work orders.
- Provide on-the-job direct supervision, guidance and training to junior personnel as required.
- Be involved in job planning including identifying hazards to staff and public.
- Ensure all work is carried out is completed in accordance to accepted standards and specific plans.
- Build customer service extensions, install meters, connect services and ensure proper voltage is supplied.
- Perform maintenance and streetlight inspections.
- Deal with customers and property owners in a courteous manner.
- Perform standby duties and emergency storm response as required.
Power Lineman Apprentice
01.1998 - 01.2003
- Worked in various Districts and Construction crews all throughout the province while completing Apprenticeship levels.
Education
Certificate in Utilities Management - Utilities Management
Manitoba Hydro
01.2017
Journeyman Lineman Certificate - Lineman Apprenticeship Program
Manitoba Hydro
01.2003
Highschool Diploma -
Neepawa Area Collegiate Institute
01.1994
Skills
- Staff supervision and leadership
- Performance management
- Safety compliance
- Customer service
- Financial planning
- Project management
- Communication skills
- Decision-making
- Team building
- Time management
- Conflict resolution
- Training and development
- Analytical thinking
- Process improvement
Affiliations
- Enjoy exploring the outdoors, traveling, camping, hiking, biking, snowmobiling and hunting.
Timeline
Temp Supervisor
Portage CSC
09.2024 - Current
Assistant Supervisor
Neepawa CSC
01.2014 - 01.2024
Estimator/Planner
Killarney
01.2011 - 01.2014
ADO
Glenboro
01.2008 - 01.2011
Power Line Journeyman
01.2003 - 01.2011
Power Lineman Apprentice
01.1998 - 01.2003
Certificate in Utilities Management - Utilities Management
Manitoba Hydro
Journeyman Lineman Certificate - Lineman Apprenticeship Program
Manitoba Hydro
Highschool Diploma -
Neepawa Area Collegiate Institute
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