Devin Holbert
SAN FRANCISCO
Summary
Detail-oriented professional with a proven track record in regulatory operations, administrative support, and customer service. Known for building and implementing processes that ensure compliance, streamline workflows, and drive measurable impact. Experienced in managing complex regulatory requirements for large vehicle fleets, solving operational challenges, and collaborating with vendors, regulators, and cross-functional teams. Skilled at balancing big-picture thinking with attention to detail, while maintaining a focus on efficiency and results. Eager to apply this diverse experience to new opportunities, learn the ins and outs of new industries, and continue delivering meaningful solutions.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Regulatory Operations Admin
Cruise, LLC (via STS Technical Services)
02.2023 - Current
- Ensured regulatory compliance for over 850 autonomous vehicles in California, navigating complex regulations, permits, registrations, and fleet management processes
- Spearheaded the integration of Operational Safety and Integrity Checks (OSICs) into Regulatory Operations, resulting in a significantly higher on-vehicle compliance rate
- Designed and built the end-to-end framework for managing nationwide tolls and citations, including processes for intake, resolution, and documentation
- Successfully executed and owned this program to ensure operational efficiency
- Led the onboarding and offboarding of vehicles for the California permanent fleet account, ensuring timely renewals and operational readiness across the entire fleet
- Executed PNO (Planned Non-Operation) registrations during extended operational pauses, saving the company $500,000+ in unnecessary registration fees
- Integrated over 1,000+ new vehicles into the fleet by managing end-to-end processes, including enrollments, onboarding, permits, titles, registrations, transfers, and compliance
- Maintained and streamlined complex vehicle databases, overseeing the intake, triage, and organization of tens of thousands of vehicle documents throughout the lifecycle of the fleet
Office Administrator
AutoChlor (via AppleOne Agency)
09.2021 - 10.2022
- Streamlined service ticket dispatching to technicians, ensuring timely responses and improved operational efficiency
- Implemented a system for processing vendor invoices and payments, reducing errors and improving billing accuracy
- Enhanced customer satisfaction by reviewing, explaining, and reconciling customer invoices, reducing billing disputes
- Optimized administrative workflows, including managing office supplies and coordinating internal processes, resulting in improved office operations
Member Services Specialist (Promoted in2016)
Zipcar Inc.
08.2013 - 07.2020
- Resolved complex customer concerns by managing high-priority ticket queues, de-escalating situations, and ensuring positive resolutions
- Developed and standardized training documentation to onboard new team members, improving team productivity and knowledge retention
- Proactively engaged with customer surveys, leading to measurable improvements in Net Promoter Scores (NPS)
- Analyzed and resolved billing inquiries, ensuring accurate customer invoicing and reducing revenue leakage
- Supported revenue growth by fostering relationships with business accounts, contributing to corporate membership expansion
- Tracked and documented all customer interactions using Salesforce, providing comprehensive support data for management and stakeholders
Fleet Associate
Zipcar Inc.
03.2012 - 08.2013
- Managed a fleet of1,000 vehicles across San Francisco, Oakland, Berkeley, and San Jose, ensuring operational readiness through routine inspections and maintenance coordination
- Collaborated with automotive maintenance vendors to streamline repairs, reducing downtime and improving vehicle availability
Education
Bachelor of Arts - Multimedia
California State University - East Bay
Hayward, CASkills
- Regulatory Operations: Vehicle Compliance, Fleet Management, Process Development, DMV Documents
- Administrative Proficiency: SOP Documentation, Billing, Database Management, Vendor Coordination
- Customer Support: Conflict Resolution, Training, CRM Systems (Salesforce), NPS Improvement
- Operational Impact: Cost Reduction Strategies, Efficiency Optimization, End-to-End Workflow Management
Affiliations
- San Francisco Grand Ducal Council: Committee Member (2015 – Present)
- Krewe de Kinque (Mardi Gras Group): Committee Leader/Member (2017 – Present)
- Togonon Gallery: Intern (2010)
Certification
CA DMV: VIN Verifier License
Timeline
Regulatory Operations Admin
Cruise, LLC (via STS Technical Services)
02.2023 - Current
Office Administrator
AutoChlor (via AppleOne Agency)
09.2021 - 10.2022
Member Services Specialist (Promoted in2016)
Zipcar Inc.
08.2013 - 07.2020
Fleet Associate
Zipcar Inc.
03.2012 - 08.2013
CA DMV: VIN Verifier License
Bachelor of Arts - Multimedia
California State University - East Bay
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