Summary
Overview
Work History
Education
Skills
Timeline
Generic

Devin Hapeman

Carlsbad

Summary

Developed leadership skills in fast-paced, collaborative environment, focusing on team cohesion and project management. Despite transitioning into a new field, strategically managing resources paired with strong attention to detail will remain a dominant specialty. Aiming to apply these transferable skills to drive success in new and challenging role.

Overview

3
3
years of professional experience

Work History

Department Lead and Trainer

HOBBY LOBBY Retail Stores
Oceanside, CA
10.2025 - 05.2026
  • Practiced customer service related skills daily, ensuring my guests to be my top priority, while simultaneously keeping the company's best interests in mind.
  • Maintained and monitored daily inventory, in turn forecasting weekly supply and demand.
  • Consistently met weekly sales and productivity quotas, constantly challenging my team to avoid complacency.
  • Mentored new hires within the department, providing guidance on company policies and procedures as well as job-specific tasks.
  • Improved department efficiency by implementing time-saving strategies and promoting a positive workplace morale.

Hostess, Server, Trainer, To-Go Specialist

Cracker Barrel Old County Store
Glendale, AZ
01.2023 - 07.2025
  • Effectively communicated with warmth, kindness, and concise language in person and over the phone to ensure understanding and encourage repeat visits.
  • Managed a guest list and determined seating arrangements to optimize table turnover, guest satisfaction, and the comfort of my team.
  • Demonstrated extreme attention to detail to instill complete confidence in safety, cleanliness, and guest experience.
  • Recorded data such as customer volume, turnover rates, and peak hours of traffic within the restaurant helping aid the team's general aptitude towards peak and slow periods.
  • Onboarded new associates with accurate instructions, guidance, and positivity to acclimate them to a fast paced environment.

Education

No Degree -

Glendale Community College
Glendale, AZ
05-2024

High School Diploma -

Ironwood High School
Glendale, AZ
05-2023

Skills

  • Leadership
  • Team Development
  • Strategic Planning
  • Problem Solving
  • Adaptable Learner
  • Customer Service
  • Verbal and Written Communication
  • Operating Systems
  • Scripting

Timeline

Department Lead and Trainer

HOBBY LOBBY Retail Stores
10.2025 - 05.2026

Hostess, Server, Trainer, To-Go Specialist

Cracker Barrel Old County Store
01.2023 - 07.2025

No Degree -

Glendale Community College

High School Diploma -

Ironwood High School

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Devin Hapeman