Devin Gaudaur
London,ON
Summary
Dynamic IT professional with experience at MSP Corp and Foundever, excelling in IT support and customer service. Proficient in Windows Server and Active Directory, I effectively resolved complex issues, enhancing user satisfaction. My strong communication skills and commitment to process improvement contributed to a seamless support experience, driving efficiency and user empowerment.
Overview
10
10
years of professional experience
Work History
IT Technical Support Intern
MSP Corp
London, ON
05.2025 - Current
- Delivered Level 1 IT support across desktop, hardware, software, and network systems for end users.
- Logged, tracked, and resolved tickets using Help Desk systems; ensured prompt responses to technical incidents.
- Assisted with the deployment and configuration of Windows OS and Office 365 across corporate environments.
- Installed, maintained, and troubleshot PCs, printers, and networked devices in both physical and virtual environments.
- Conducted user onboarding, access provisioning, policy, and orientation on IT tools and security best practices.
- Contributed to documentation and process improvement within ITSM frameworks.
Technical Support Specialist
Foundever
London, ON
01.2025 - 05.2025
- Provided Level 1 support via phone, chat, and email, troubleshooting software and network-related issues.
- Used remote desktop tools and diagnostic utilities to identify and resolve client issues.
- Maintained detailed logs of customer interactions and solutions in CRM systems.
- Educated users on tools and resources, enhancing their self-sufficiency, and reducing repeat calls.
Sales Consultant
Get Connected Telecom
London, ON
09.2021 - 01.2024
- Acted as a product specialist, helping customers understand technical features, and choose optimal telecom solutions.
- Processed new service activations, account modifications, and hardware configurations.
- Consistently exceeded sales targets while delivering high-quality technical guidance.
WFH Customer Experience Leader
Sykes
London, ON
02.2016 - 09.2021
- Supported clients with wireless, internet, and cable issues through phone and digital channels.
- Diagnosed and resolved service interruptions and technical faults using structured troubleshooting workflows.
- Assisted with billing corrections, subscription upgrades, and customer account escalations.
- Captured customer feedback, and collaborated with internal teams to improve service delivery.
Education
Diploma - Information Technology, Cloud Administration
TriOS College
London08-2025
Diploma -
Wheable Adult Education Center
London11.2023
Skills
- Windows Server and Active Directory
- Network and system administration
- Linux OS and command line
- Technical support and help desk
- Cloud services (Azure, Office 365)
- Virtualization technologies (VMware, Hyper-V)
- Scripting and automation (PowerShell, Bash)
- IT security and endpoint management
- IT asset management
- Imaging and OS deployment
- Hardware and software troubleshooting
- Customer service and communication
- Cloud administration
- Network troubleshooting
- Desktop support
- Active directory
- SQL Troubleshooting & Development
Job Titles
IT Support Specialist | IT Technician | IT Coordinator | Junior Network Administrator
Soft Skills
- Effective Communication
- Team Collaboration
- Customer Service Orientation
- Conflict Resolution
- Adaptability
- Time Management
- Analytical Thinking
- Training & Mentorship
- Confidentiality
Languages
English
Native/ Bilingual
References
References available upon request.
Timeline
IT Technical Support Intern
MSP Corp
05.2025 - Current
Technical Support Specialist
Foundever
01.2025 - 05.2025
Sales Consultant
Get Connected Telecom
09.2021 - 01.2024
WFH Customer Experience Leader
Sykes
02.2016 - 09.2021
Diploma - Information Technology, Cloud Administration
TriOS College
Diploma -
Wheable Adult Education Center