Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Devin Deoraj

Ajax,Canada

Summary

Customer-focused professional with a strong background in retail leadership, digital strategy, and quality assurance. Proven ability to improve customer satisfaction, mentor high-performing teams, and resolve escalated issues. Experienced in analyzing consumer behavior, enhancing service delivery, and utilizing CRM and POS systems. Passionate about inclusive service and multilingual support. Seeking a dynamic, client-facing role that values service excellence and operational efficiency.


Overview

8
8
years of professional experience

Work History

Freelance Social Media Manager

01.2020 - Current
  • Scaled client accounts to 100K+ followers across Instagram, TikTok, and YouTube
  • Increased engagement rates by up to 40% through strategic content planning
  • Managed brand voice and creative direction across digital channels
  • Produced and edited high-performing short-form content using Adobe Creative Suite
  • Conducted market research and competitive analysis to drive growth

Team Lead – Computer Solutions / Geek Squad

Best Buy Canada
10.2022 - 08.2024
  • Led and coached a team of 10+ in a fast-paced tech support and sales environment
  • Reduced customer complaint escalations by 35% through proactive issue resolution
  • Developed onboarding materials, improving new hire productivity by 25%
  • Collaborated with corporate teams to enhance service workflows and inventory control
  • Consistently exceeded sales targets by promoting service plans and extended warranties

Quality Assurance Intern

03.2022 - 09.2022
  • Executed 50+ manual and automated QA test cases across multiple platforms
  • Reduced production errors by 15% through collaborative troubleshooting
  • Enhanced documentation processes and reporting accuracy in QA testing

Wardrobe Consultant

Moores Clothing for Men
09.2018 - 02.2022
  • Delivered tailored wardrobe solutions to over 200 clients annually
  • Supported merchandising, alterations, and rental services with attention to detail
  • Led seasonal floor resets and visual merchandising updates
  • Mentored new hires in sales techniques and customer care

Barista

Symposium Cafe Restaurant & Lounge
06.2017 - 09.2018
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.

Education

B.A. - Criminology and Justice, Minor in Forensic Psychology

Ontario Tech University

Skills

  • Technical: POS Systems
  • CRM Platforms
  • QA Testing (Manual & Automated)
  • Adobe Creative Suite
  • Social Media Analytics Tools
  • Customer-Facing: Conflict Resolution
  • Customer Engagement
  • Multilingual Service (English, [insert additional languages])
  • Leadership: Team Mentorship
  • Staff Training
  • Cross-functional Collaboration
  • Project Coordination
  • Social media management
  • Photo and video editing
  • Teamwork and collaboration
  • Content creation
  • Social media
  • Content scheduling
  • Problem-solving
  • Attention to detail
  • Positive attitude
  • Audience engagement
  • Interpersonal skills

Languages

English
Native or Bilingual

Timeline

Team Lead – Computer Solutions / Geek Squad

Best Buy Canada
10.2022 - 08.2024

Quality Assurance Intern

03.2022 - 09.2022

Freelance Social Media Manager

01.2020 - Current

Wardrobe Consultant

Moores Clothing for Men
09.2018 - 02.2022

Barista

Symposium Cafe Restaurant & Lounge
06.2017 - 09.2018

B.A. - Criminology and Justice, Minor in Forensic Psychology

Ontario Tech University

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Devin Deoraj