Devin Cokley
Sacramento / Roseville
Summary
Dedicated customer service professional skilled in managing client relationships and ensuring high levels of satisfaction across various service environments. Expertise in coordinating seamless transactions, resolving issues efficiently, and maintaining clear communication, all of which enhance operational efficiency and client trust in customer support roles.
Overview
6
6
years of professional experience
Work History
Real Estate Agent / Client Services
Epique Realty
08.2024 - Current
- Guide clients through property searches, showings, offer preparation, escrow timelines, and transaction questions with clear, professional communication.
- Coordinated follow-up communications via phone, text, and email with clients, agents, lenders, escrow teams, inspectors, and vendors to ensure seamless transactions.
- Clarified contracts, disclosures, deadlines, and next steps in straightforward terms, ensuring accuracy and confidentiality for clients.
- Resolved client concerns, scheduled appointments, documented details, and organized transactions to meet time-sensitive deadlines.
Delivery Partner
Amazon Flex
11.2022 - Current
- Complete high-volume delivery routes independently while meeting time windows and customer delivery expectations.
- Use mobile apps, GPS tools, and customer instructions to resolve address issues, access problems, and delivery changes in real time.
- Maintain reliability, organization, and professionalism while working without direct supervision.
Delivery Driver
DoorDash
08.2021 - Current
- Communicate with customers and merchants to coordinate deliveries, clarify instructions, and resolve service issues.
- Manage route timing, order accuracy, and customer expectations in a self-directed role.
Real Estate Agent / Client Services
Diamond Quality Real Estate
01.2023 - 08.2024
- Built customer relationships through consistent outreach, needs assessment, follow-up, and professional service.
- Managed lead conversations, property inquiries, appointment setting, and client questions across phone, email, and text.
- Prepared and reviewed client-facing documents with strong attention to detail and deadline management.
Customer Service Associate
Safeway
03.2022 - 06.2022
- Provided exceptional customer support in fast-paced retail environment, managing front-end, phone, and computer tasks simultaneously.
- Handled customer inquiries and complaints with professionalism, ensuring resolution through effective de-escalation techniques.
- Utilized phone and computer systems to address inquiries, delivering accurate information to enhance customer satisfaction.
Flight Crew / Front Desk
Defy Sacramento
02.2020 - 08.2021
- Provided front desk, cashier, guest support, and safety supervision in a busy family entertainment environment.
- Enforced policies, answered guest questions, de-escalated issues, and coordinated with team members and management.
Education
Associate Degree - Candidate
American River College
Sacramento, CAHigh School Diploma - Honors
Highlands High School
North Highlands, CASkills
- Customer service and client relations
- Inbound/outbound phone communication
- Conflict de-escalation
- Appointment scheduling and follow-up
- CRM/data entry and documentation
- Microsoft Office and basic computer systems
- Problem solving and troubleshooting
- Clear written communication
- Time management and reliability
- Fast-paced work environments
- Professional confidentiality
- Team communication
Additional Information
Open to call center, customer support, contact center, scheduling, member services, and administrative support roles. References available upon request.
Timeline
Real Estate Agent / Client Services
Epique Realty
08.2024 - Current
Real Estate Agent / Client Services
Diamond Quality Real Estate
01.2023 - 08.2024
Delivery Partner
Amazon Flex
11.2022 - Current
Customer Service Associate
Safeway
03.2022 - 06.2022
Delivery Driver
DoorDash
08.2021 - Current
Flight Crew / Front Desk
Defy Sacramento
02.2020 - 08.2021
Associate Degree - Candidate
American River College
High School Diploma - Honors
Highlands High School