Devin Albini
Windsor
Summary
I have worked at Sonoma Jet Center for four years and have experience in the commercial and private sides of aviation. Currently, I am in ground operations, and I wish to expand my knowledge and grow in other areas within the aviation industry.
Overview
4
4
years of professional experience
Work History
Line Service Lead
Sonoma Jet Center
Santa Rosa
05.2024 - Current
- Ensured compliance with company policies and regulations related to the operation.
- Provided expertise on operational knowledge, services, policies, and procedures with team members.
- Assisted with customer requests and answer questions to improve satisfaction.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Provide services to aircraft, such as fueling, tow movements, equipment operating, lavatory services, ground power units, luggage handling, etc.
Airline Ramp/Customer Service Lead
Sonoma Jet Center
Santa Rosa
07.2021 - 05.2024
- Ensure compliance with company policies and regulations related to the operation.
- Resolved customer complaints in a timely manner.
- Facilitated collaboration between departments to ensure a successful operation.
- Collaborated closely with team members to achieve objectives and meet deadlines.
- Provide services such as luggage handling, tow movements, operating equipment, checking in customers, boarding customers, etc.
Airline Ground Security Coordinator/Trainer
Sonoma Jet Center
Santa Rosa
07.2021 - 05.2024
- Adhered to all security regulations set forth by the Transportation Security Administration.
- Was responsible for all security, TSA, and FAA-related issues when on shift.
- Provided hands-on and online training for all team members.
- Made sure all training records were good for upcoming audits.
- Assisted with airline, FAA, and TSA audits.
Education
Business Administration
Grand Canyon University
Phoenix, AZ01-2026
Skills
- Employee training
- Multitasking
- Customer service
- Team collaboration
- Conflict resolution
- Problem-solving
Timeline
Line Service Lead
Sonoma Jet Center
05.2024 - Current
Airline Ramp/Customer Service Lead
Sonoma Jet Center
07.2021 - 05.2024
Airline Ground Security Coordinator/Trainer
Sonoma Jet Center
07.2021 - 05.2024
Business Administration
Grand Canyon University
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