Devin Abraham
Toronto,ON
Summary
Dedicated Network Engineer with a strong passion for Information Technology and Operations. Enthusiastic about continuous learning, skilled in designing, implementing, and managing network infrastructures, and adept at applying new technologies to optimize performance and reliability.
Overview
3
3
years of professional experience
Work History
Network Engineer
Galaxy Broadband Communications
12.2022 - Current
- Managed, tracked, and coordinated problem resolution and escalation processes with the support team using Jira.
- Managed the transition from Untangle firewalls and Unifi devices to Fortinet firewalls, access points and switches, ensuring a smooth migration with minimal network downtime and adherence to SLA requirements.
- Installed new hardware and cabling in multiple datacenters across Canada, ensuring organized cabling, thorough documentation, and effective out-of-band access to all networking devices.
- Led and managed successful proof-of-concept projects for high-profile customers such as RCMP, Lockheed Martin, CN Rail and more.
NOC Support Engineer
Galaxy Broadband Communications
08.2021 - 12.2022
- Deployed, maintained and monitored network and software components according to established guidelines and best practices.
- Led projects and was the sole point-of-contact, even outside of business hours for P1 customers such as the Royal Canadian Navy, Trans Mountain Pipeline and others.
- Coordinated with L1 and L2 support services, engineering and sales teams to deliver network services at or above SLA requirements.
- Efficiently utilized an in-house developed CRM to effectively triage high priority tickets to the appropriate departments.
- Took on portions of the Engineering teams daily workload such as deployment and management of the companies geostationary satellite core network and remote sites.
Education
No Degree - Computer And Network Support Technician
Humber College
Toronto, ON04.2021
Skills
- Assess, deploy, manage, and monitor Fortinet network devices, including switches, routers, access points, firewalls, and Dell / HP servers
- Implement and manage network configurations, including routing, switching and SD-WAN
- Proficiency in TCP/IP subnetting and network protocols, IP addressing, and troubleshooting
- "Datacenter network implementations, including provisioning brand new server racks and managing network migrations and communications between racks"
- Cisco, Nokia, Fortinet, ESXi and Untangle proficiency,
- Drafting Root-Cause Analysis, Post Mortems, and Incident Reports for clients
Languages
English
Native or Bilingual
Timeline
Network Engineer
Galaxy Broadband Communications
12.2022 - Current
NOC Support Engineer
Galaxy Broadband Communications
08.2021 - 12.2022
No Degree - Computer And Network Support Technician
Humber College
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