Devin Grijalva
Riverside
Summary
Detail-oriented professional with a strong background in operations management and performance improvement. Experienced in analyzing workflows, tracking KPIs, and using data to drive measurable results such as boosting productivity and reducing costs. Skilled at translating complex findings into clear insights for leadership, while fostering collaboration across teams to meet business goals. Excited to apply analytical problem-solving skills and process optimization experience toward a career in data analytics.
Overview
4
4
years of professional experience
Work History
Area Manager
Amazon
06.2023 - Current
- Improved operational performance by 15.67% through workflow adjustments, data monitoring, and efficient resource allocation
- Reduced recirculation rates by analyzing patterns in trailer flow and implementing data-informed solutions, leading the site in Q2 and Q3
- Designed and executed a cost-reduction project saving $20,863 annually, using failure trend analysis to identify scanner replacement inefficiencies
- Spearheaded reporting and performance tracking initiatives that reduced errors, optimized staffing, and improved throughput.
- Mentored and developed team members using structured feedback loops and data-based coaching strategies.
Server
Rock Lobster
02.2022 - 03.2023
- Managed customer orders and service flow while tracking patterns in guest preferences, leading to improved upselling success.
- Strengthened interpersonal and problem-solving skills by resolving customer concerns quickly and effectively.
- Collaborated with management to improve operational processes and customer satisfaction.
Assistant Volunteer
ICNA Relief Community Food Pantry
08.2021 - 01.2022
- Supported inventory tracking and storage processes by implementing efficient sorting and data logging methods.
- Collaborated with volunteers to streamline workflows, improving turnaround time for food distribution.
- Strengthened communication and teamwork skills in a fast-paced, resource-limited environment.
Education
Bachelor of Arts - Communications
Arizona State University
Tempe, AZ05-2023
Skills
- Staff management
- Operations management
- Relationship building and management
- Team development
- Goals and performance
- Performance management
- Controlling costs
- Process improvement
Timeline
Area Manager
Amazon
06.2023 - Current
Server
Rock Lobster
02.2022 - 03.2023
Assistant Volunteer
ICNA Relief Community Food Pantry
08.2021 - 01.2022
Bachelor of Arts - Communications
Arizona State University