Jayakrishnan Jayakumar Salilaja

• Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
• Enhanced payroll processing and maintained timekeeping records. Processed and submitted payroll.
• Facilitated recruitment process by ensuring positions and creating internal and external job postings. Shortlisted candidates for interview.
• Coordinated weekly manager conference and team's appointments. Prepared sales report and prioritized information based on budget and revenue.
• Managed electronic filing system. Coordinated with branch employees in updating the data.

• Investigated and resolved customer inquiries and complaints quickly.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
• Sought ways to improve processes and services provided.
• Cross-trained and provided backup support for organizational leadership.

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• Served as client ambassador at various vaccination centres, promoting mission and values.
• Greeted customers and clients to create welcoming atmosphere.
• Assisted team with operational policies and procedures to drive services.
• Produced and distributed brochures, newsletters and press kits.
• Coordinated volunteer program for organization, recruiting and training volunteers in best practices.

• Organized calender and scheduled appointments for team members for weekly review.
• Increased accuracy of documentation by proofreading, editing, and formatting reports and presentations.
• Prepared and edited documents and reports for quality and accuracy.
• Assisted with organization and maintenance of office filing system for easy retrieval of information.
• Received and screened incoming calls, emails and visitors and alerted administrative manager to priority matters.