Summary
Overview
Work History
Education
Skills
Leadership Experience
Roles And Responsibilities
References
Languages
Timeline
Generic

Devika Chenkulam

Barrie,ON

Summary

Dedicated customer service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

2
2
years of professional experience

Work History

Frozen Dairy Associate

Walmart
02.2024 - Current
  • Kept work areas neat, clean, and free from debris.
  • Contributed to store success by participating in promotional events and seasonal offerings.
  • Updated manuals to reflect amending of rates, rules, or regulations.
  • Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
  • Oversaw warehouse staff and maintained efficiency in a fast-paced environment.

Sales Associate

Peoples Jewelers
10.2023 - 02.2024
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Managed efficient cash register operations.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.

Customer Service Representative

Big Bazaar
08.2022 - 04.2023
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Promptly responded to inquiries and requests from prospective customers.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Education

Post Graduate Diploma - Big Data Analytics

Georgian College
Barrie, ON
04.2024

Skills

  • Conflict Resolution
  • Customer Data Confidentiality
  • Problem-solving abilities
  • Time Management
  • Product Organization
  • Shipment Inspection
  • Stock replenishment

Leadership Experience

Successfully been part of a team that exceeded sales goals while maintaining excellent customer satisfaction scores.

Roles And Responsibilities

Ensure proper handling, stocking, and rotation of frozen dairy products to maintain product quality and freshness. Arrange and maintain organized and visually appealing displays to attract customers and facilitate easy product access. As a Sales Associate at Peoples, I was responsible for providing exceptional customer service by assisting clients in selecting and purchasing jewelry pieces, offering product knowledge, and addressing any inquiries or concerns. Additionally, I played a key role in maintaining the store's appearance, organizing displays, and contributing to sales goals through effective communication and a strong understanding of the products they represent.

References

Available upon request.

Languages

English
Full Professional
Hindi
Professional Working
Malayalam
Native or Bilingual
Tamil
Professional Working

Timeline

Frozen Dairy Associate

Walmart
02.2024 - Current

Sales Associate

Peoples Jewelers
10.2023 - 02.2024

Customer Service Representative

Big Bazaar
08.2022 - 04.2023

Post Graduate Diploma - Big Data Analytics

Georgian College

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Devika Chenkulam