Devi Persaud
Customer Service
Scarborough,Ontario
Summary
Reliable and upbeat Professional successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and Department Organization. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
28
28
years of professional experience
4
4
years of post-secondary education
Work History
Sales Floor Associate
Walmart Canada
Toronto, Ontario
09.2017 - 05.2022
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Regularly reviewed promotional materials to verify accuracy of product information.
- Communication with customers professionally and proactively to provide product information and advice.
- Utilized customer feedback to improve services and apply best practices.
- Built productive relationships with customers to establish trust, rapport and increase satisfaction.
- Developed strong rapport with customers and created positive impression of business.
Benefits Administrator
Vet Strategy
Vaughan, ON
03.2020 - 03.2022
- Responsible for handling Benefits inquiries relating to Active, Data updates and Life event changes from employees.
- Enter deductions into payroll system to ensure benefit premiums are correctly calculated and deducted each pay
- Review Benefit Carrier billing to ensure what charges to company matches what is deducted from employee.
- Respond to e-mails and phone calls from employees or the business to ensure there is understanding of the plan offering.
Human Resources Administrator
Aon Hewitt
Toronto, Ontario
06.2012 - 09.2017
- Updated HR database with new employee information, changes in benefits, and other details.
- Responsible for Pension Calculations and payment of Pension Benefit for Mid-Market Clients.
- Responsible for the interpretation and application of Policies and Procedure for employees and Clients.
- Responsible for ensuring Member, Client and Trustee inquires received by phone or e-mail are handled.
- Answered employee inquiries regarding health benefits and pension options
Human Resources Analyst
EDS
Toronto, Ontario
05.2003 - 03.2007
- Responsible for the transition of Clients Benefits & Pension Administration function from U.S.A. to Canada
- Co-ordinate with Client and vendors to ensure timely administration of Pension, Benefits and Disability Plans
- Work with HR partners to create and promote departmental procedures for each work function
- Train members of the team on the importance of quality customer service over the phone.
- Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes, and talent management.
- Documented business processes and analyzed procedures to align with changing business needs.
Customer Service Representative
EDS Canada
Toronto, Ontario
05.2002 - 05.2003
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
- Provided primary customer support to internal and external customers.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Tracked customer service cases and updated service software with customer information.
Call Centre Manager
Consumer's Choice Home Improvements
Scarborough, Ontario
08.1994 - 03.2000
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Self-motivated, with a strong sense of personal responsibility.
- Resolved problems, improved operations and provided exceptional service.
- Recruit and train a team of call centre representatives that consistently exceeded sales and service expectations
- Conduct employee performance appraisal and exit interviews
- Preparation of employment letters, reference checks, new hire packages, and maintain employee files
- Supervise and provided motivation and one on one training sessions to staff that resulted in record sales
Education
Bachelor of Arts - Psychology
09.1994 - 06.1998
Skills
Sales expertise
Teambuilding
Good Telephone Etiquette
Written Communication
Teamwork and Collaboration
Clerical Support
Multitasking Abilities
Critical Thinking
Timeline
Benefits Administrator - Vet Strategy
03.2020 - 03.2022
Sales Floor Associate - Walmart Canada
09.2017 - 05.2022
Human Resources Administrator - Aon Hewitt
06.2012 - 09.2017
Human Resources Analyst - EDS
05.2003 - 03.2007
Customer Service Representative - EDS Canada
05.2002 - 05.2003
York University - Bachelor of Arts, Psychology
09.1994 - 06.1998
Call Centre Manager - Consumer's Choice Home Improvements
08.1994 - 03.2000