DEVI KRISHNA
MONCTON
Summary
Developed essential caregiving and support skills in healthcare environment, demonstrating adaptability and empathy. Expertise in providing personalized care and managing daily living tasks, with focus on enhancing well-being. Seeking to leverage transferrable skills to transition into new field, bringing strong foundation of client-focused care and problem-solving abilities.
Overview
3
3
years of professional experience
Work History
Customer Service Cashier
Irving Gas Station
07.2024 - 01.2025
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Met customer service goals and exceeded customer expectations.
Personal Support Worker
PEOPLE CARE COMMUNITIES
02.2023 - 01.2024
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Conducted light housekeeping duties to maintain a clean and comfortable living space for patients.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Developed trust-based relationships with clients through active listening and empathetic communication skills.
- Provided safe mobility support to help patients move around personal and public spaces.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Assisted with daily living activities, running errands, and household chores.
Customer Service Representative
Petro-Canada
04.2022 - 12.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Personal Support Worker
Amica
11.2021 - 02.2022
- Administered medications as prescribed, ensuring proper dosage and adherence to schedules.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Monitored clients' overall health and well-being and noted significant changes.
Skills
- Customer service
- Customer satisfaction
- Reliability and punctuality
- Patience and composure
- Personal hygiene assistance
- Housekeeping tasks
Timeline
Customer Service Cashier
Irving Gas Station
07.2024 - 01.2025
Personal Support Worker
PEOPLE CARE COMMUNITIES
02.2023 - 01.2024
Customer Service Representative
Petro-Canada
04.2022 - 12.2022
Personal Support Worker
Amica
11.2021 - 02.2022
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