Summary
Overview
Work History
Education
Skills
Certification
Disclaimer
Timeline
Generic

YOGISHA ACHARYA

Prince Rupert,BC

Summary


Experienced with overseeing food service operations to maintain quality and efficiency. Utilizes team leadership and problem-solving skills to ensure smooth service. Track record of enhancing customer satisfaction through consistent service improvements.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Vessel Operation

GW Nickerson
02.2023 - 01.2025
  • Company Overview: Vessel Operation - GW Nickerson Prince Rupert B.C Canada
  • Booking vessel in and out of the port, and arranging the pilot and tugboat service
  • Completion of all relevant vessel clearance documentation
  • Advising Customs of the ship’s arrival and reporting the cargo on board.
  • Supervision of loading and discharging of cargo and the safe handling of containers, break-bulk and bulk liquids



Housekeeping & Room Service Manager

Costa Crociere
06.2019 - 11.2021
  • Company Overview: Costa Crociere S.p.A
  • Is the largest Italian group in Tourism based in Genoa and includes a total of 17 ships in active service
  • Instrumental in organizing and responsible for all guest accommodation, lounge and pool areas, supervision of the overall onboard laundry operation
  • Leading a team of more than 250 housekeeping personnel, access control for the ship for various Housekeeping
  • Ensure high standards of cleanliness and quality, maintain high scores in guest surveys and regular company inspections
  • Optimized scheduling processes to balance staffing needs while minimizing labor costs.
  • Collaborated with culinary teams to ensure consistent quality in food preparation and presentation.
  • Managed inventory effectively, reducing waste and optimizing cost management efforts.
  • Improved guest satisfaction by efficiently managing room service operations and addressing customer concerns promptly.
  • Streamlined room service processes for quicker delivery times and increased overall efficiency.
  • Maintained high standards of cleanliness within the room service area, adhering to health and safety regulations.
  • Served meals to customers according to established guidelines.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Implemented new menu offerings, boosting sales and enhancing the guest experience.

Chief Crew Housekeeping

Costa Crociere
12.2015 - 06.2019

Asst. Housekeeping Manager

Costa Crociere
05.2009 - 12.2015

Education

BBA - Business Administration

Suresh Gyyan Vihar University
Jaipur, India
11-2024

Skills

  • Hospitality industry experience
  • Customer service focus
  • Food safety
  • Staff training and development
  • Revenue management
  • Special event coordination
  • Clear communication
  • Team collaboration
  • Decision-making
  • Safe food handling

Certification


  • Fire Prevention and Fire Fighting, HIMT Chennai
  • Personal Survival Techniques, HIMT Chennai
  • Proficiency in Elementary First Aid, SETRAC College, Navi Mumbai
  • Personal Safety & Social Responsibility, SETRAC College, Navi Mumbai
  • Crowd Management Course, Pondicherry Maritime Academy, Puducherry

Disclaimer

I hereby declare that all the above furnished particular information are true and correct to the best of my knowledge.

Timeline

Vessel Operation

GW Nickerson
02.2023 - 01.2025

Housekeeping & Room Service Manager

Costa Crociere
06.2019 - 11.2021

Chief Crew Housekeeping

Costa Crociere
12.2015 - 06.2019

Asst. Housekeeping Manager

Costa Crociere
05.2009 - 12.2015

BBA - Business Administration

Suresh Gyyan Vihar University

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YOGISHA ACHARYA