Sarath Dev Ganesha Mandiram
Saint John,NB
Summary
Dynamic P&D Operations Manager at Federal Express Corporation Canada, adept at driving process improvements and enhancing operational efficiency. Skilled in workforce training and employee development, I foster a culture of safety and excellence, achieving significant performance gains while ensuring top-tier customer service. Passionate about optimizing operations and leading high-performing teams.
Overview
13
13
years of professional experience
Work History
P&D Operations Manager
Federal Express Corporation Canada
Saint John, NB
04.2025 - Current
- Operational Oversight: Plan, organize, and direct daily P&D operations to ensure timely and accurate package deliveries.
- Staff Management: Hire, train, and supervise employees; conduct performance evaluations; and implement development programs.
- Safety Compliance: Promote and enforce FedEx's 'Safety Above All' culture, ensuring all operations adhere to safety standards.
- Customer Service: Collaborate with customer service teams to address and resolve customer inquiries and issues promptly.
- Process Improvement: Identify opportunities to enhance operational efficiency, and implement best practices.
Operations Supervisor
Federal Express Corporation Canada
Grande Prairie, Alberta, Canada, Alberta
06.2022 - 04.2025
- Directed day-to-day operations of FedEx Ground station, ensuring efficiency and effectiveness.
- Managed scheduling, training, and coaching of employees to enhance team performance.
- Implemented strategies to elevate quality of Preload operation through process optimization.
- Recruited and trained new employees on daily operational applications and procedures.
- Developed and assessed ongoing initiatives for continuous process improvement.
- Established best practices through audits and feedback from project management teams.
- Planned operational routines, team structures, and training initiatives to support growth.
- Created employee recognition programs to boost morale and enhance communication.
Operations Supervisor
FedEx Ground
Montreal, Quebec
11.2021 - 06.2022
- Oversaw daily operations of FedEx Ground station to ensure efficiency and productivity.
- Managed scheduling, training, and coaching of employees to enhance team performance.
- Implemented strategies to elevate quality standards in Preload operations.
- Recruited and trained new employees on various operational applications.
- Developed initiatives for process improvement and continuously assessed operational effectiveness.
- Crafted best practices through audits and feedback from project management teams.
- Planned operational routines, team structures, and training programs to optimize workflow.
- Directed preparation of daily and monthly reports for FedEx Ground facility.
Package Handler Trainer
FedEx Ground
Montreal, Quebec
07.2021 - 12.2021
- Conducted training for new employees on operational procedures and performance standards.
- Facilitated training for Package Handlers to promote a 'Safety Above All' culture.
- Assisted Operation and Sort Managers in quality-focused training initiatives.
- Developed evaluation documents to support employee operational development.
- Tracked inventories and recorded equipment counts in facility databases.
- Achieved production targets by ensuring speed and accuracy in processes.
- Prepared sorting facility by setting up control panels, VAN lines, chutes, and work areas for operations.
- Monitored work areas and personnel to ensure compliance with quality specifications.
Operations Administrator
FedEx Ground
Montreal, Quebec
11.2020 - 07.2021
- Oversaw daily administrative operations for FedEx Ground staff in Montreal.
- Documented and disseminated company processes and procedures to relevant personnel.
- Fielded customer inquiries, providing accurate and timely responses.
- Developed initiatives to enhance process efficiency and assessed ongoing operations.
- Conducted root-cause analyses to identify deficiencies and implement solutions.
- Managed pick-up and delivery services, ensuring adherence to quality assurance standards.
- Communicated with clients and organizations regarding operational improvement strategies.
Package Handler
FedEx Ground
Montreal, Quebec
11.2019 - 11.2020
- Tracked parcel movement through hand-held scanners and daily production sheets for accurate records.
- Loaded completed orders onto pallets based on delivery numbers.
- Scanned and sorted packages by destination and service type using hand-held scanner.
- Resolved conveyor system issues by clearing jams and blockages efficiently.
- Assisted in loading delivery trucks with prepared packages.
- Managed unloading of shipments from trucks while utilizing forklifts for heavy items.
- Ensured timely handling of packages to meet delivery schedules.
- Maintained organization in package sorting to streamline operations.
Restaurant Manager
Vegan Rapide
Montreal, Quebec
02.2019 - 12.2019
- Established positive relationships with guests and employees through effective communication and interpersonal skills.
- Directed daily staff assignments to enhance productivity across all restaurant operations.
- Trained employees in food preparation, cash handling, and sanitation to ensure operational efficiency.
- Coached team members on food safety, customer service, and up-selling techniques to increase revenue.
- Controlled food, beverage, and labor costs to optimize profits.
- Executed opening, closing, and shift change tasks to uphold operational standards.
- Provided constructive feedback through counseling and disciplinary measures to address staff issues.
- Updated pricing and daily specials in computer systems for accurate customer information.
System Administrator
CMOS Systems
Wayanad, Kerala, India
11.2011 - 11.2018
- Installed and configured Cisco IP Phones, routers, and switches for optimal performance.
- Resolved technical issues with Cisco Jabber chat services through effective troubleshooting.
- Documented customer service tickets and provided timely resolutions to enhance support efficiency.
- Assisted clients in understanding operational procedures and troubleshooting technical issues.
- Configured devices and managed features within Cisco Unified Communications Manager (CUCM).
- Implemented small network architectures to improve connectivity and reliability.
- Installed and troubleshot various hardware devices, including routers and switches.
Education
Post-Baccaleurate Diploma - Computer Networks And Security
ISI, L'institut Supérieur D'Informatique
Montreal, QC01.2021
Diploma - Information Technology
CMS College of Science And Commerce
Coimbatore, TN, India06.2011
Bachelor of Science - Computer Applications Development
CMS College of Science And Commerce
Coimbatore, TN, India01.2011
Some College (No Degree) - French Language And Literature
Promis - Cours De Francisation
Montreal, QCSkills
- Multi-unit operations management
- Process improvement and solutions development
- Equipment planning and resource allocation
- Mergers and acquisitions oversight
- Workforce training and employee development
- Systems implementation and operational oversight
- Data analysis and performance evaluation
- Troubleshooting and problem-solving strategies
- Team leadership and management
- Safety compliance and quality assurance
- Customer service excellence
- Scheduling management and conflict resolution
- Effective communication skills
- Time management and prioritization
- Root cause analysis and process optimization
Accomplishments
- Bravo Zulu Award - For exceptional leadership and team management skills
- Frontline Leader Award
- Quality Recognition Awards
- Peak All Star Award
Languages
English
Full Professional
French
Limited
References
References available upon request.
Timeline
P&D Operations Manager
Federal Express Corporation Canada
04.2025 - Current
Operations Supervisor
Federal Express Corporation Canada
06.2022 - 04.2025
Operations Supervisor
FedEx Ground
11.2021 - 06.2022
Package Handler Trainer
FedEx Ground
07.2021 - 12.2021
Operations Administrator
FedEx Ground
11.2020 - 07.2021
Package Handler
FedEx Ground
11.2019 - 11.2020
Restaurant Manager
Vegan Rapide
02.2019 - 12.2019
System Administrator
CMOS Systems
11.2011 - 11.2018
Post-Baccaleurate Diploma - Computer Networks And Security
ISI, L'institut Supérieur D'Informatique
Diploma - Information Technology
CMS College of Science And Commerce
Bachelor of Science - Computer Applications Development
CMS College of Science And Commerce
Some College (No Degree) - French Language And Literature
Promis - Cours De Francisation
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