Devesh Pandey
Winnipeg,Canada
Summary
Results-oriented Account Manager with over 15 years of experience in client management and business development. Proven track record of leading teams to achieve 100% of metrics and driving substantial revenue growth, including a 10x increase in hotel revenue. Expertise in managing multimillion-dollar business operations while fostering strong partnerships. Committed to leveraging strategic skills to enhance client satisfaction and operational efficiency, aligning perfectly with organizational goals.
Overview
18
18
years of professional experience
Work History
Business Head Global Accounts
Cogent Communications
12.2021 - Current
- Championed as a GAM & Partnerships Leader for GCP, Azure & AWS, fostering robust relationships and enhancing coverage of GSI partners, ISV's, and others
- Managed a business funnel and operations exceeding US$ 10 Million with a global footprint
Managing Director
JP Hotels & Resorts
07.2010 - Current
- Initiated and launched a 3 Star Hotel Business in Uttarakhand and catalyzed further growth through Digital Transformation
- Oversaw operations of 26 total rooms, including Standard Rooms (14), Deluxe Rooms (8), and Super Deluxe Rooms (4)
- Established strategic partnerships with industry leaders such as Goibibo, MakeMyTrip, and Yatra.com
- Achieved a remarkable 10x revenue growth in 2022 and 2023
Client Account Management
HCLTech
01.2024 - 08.2024
- Oversaw Service Delivery Management, Project Management, Client Management, Financial Management, Reporting & Documentation, Team Management, and IT Infrastructure Management
- Galvanized a global team through hiring, training, and mentoring initiatives
- Executed the complete transition of client projects on schedule and to the expected quality standards
- Achieved 100% compliance with Metrics, CPI's, KPI's, and all SLAs by July 2024
- Received accolades from client leadership for exemplary service
Regional Sales Manager
Bell
03.2020 - 12.2023
Director of Operations And Business Development
CI Global
11.2019 - 11.2021
Head of Sales Operations
StandardAero
12.2019 - 03.2020
Country Manager India
Actsoft Inc
02.2017 - 02.2019
- Directed P&L management for a revenue of US$ 10 Million across Maps and Cloud Based Workforce Management
General Manager
One97 Communications Limited
11.2016 - 01.2017
Account Director
Huawei Technologies India
03.2015 - 11.2016
Head of Sales Operations
IBM
07.2013 - 03.2015
Regional Manager
NCR Corporation
08.2012 - 06.2013
Key Account Manager
Huawei Technologies India
07.2010 - 07.2012
Program Manager
QCellSL
04.2007 - 07.2010
Chief
QCell Gambia, UFLEX Limited
04.2007 - 07.2010
Education
MBA - IT Project Management and Leadership
The University of Winnipeg
Winnipeg03.2025
Degree - Brand Management: Aligning Business, Brand and Behaviour
London Business School
03.2025
PhD - Connected Leadership
Yale University
03.2025
PhD - Data Analytics for Lean Six Sigma
University of Amsterdam - Amsterdam Business School
Amsterdam03.2025
MBA - Business Strategy
University of Toronto
Toronto01.2018
Skills
- Artificial Intelligence (AI)
- Artificial Neural Networks
- Artificial Lift
- Connected Leadership
- Agile Project Management
- Microsoft Azure Fundamentals
- Data Analytics for Lean Six Sigma
- Leadership
- Client Account Management
- Operational Excellence
- Strategic Partnerships
- Customer Satisfaction Management
Languages
English
Full Professional
Personal Information
Title: Account Manager
Timeline
Client Account Management
HCLTech
01.2024 - 08.2024
Business Head Global Accounts
Cogent Communications
12.2021 - Current
Regional Sales Manager
Bell
03.2020 - 12.2023
Head of Sales Operations
StandardAero
12.2019 - 03.2020
Director of Operations And Business Development
CI Global
11.2019 - 11.2021
Country Manager India
Actsoft Inc
02.2017 - 02.2019
General Manager
One97 Communications Limited
11.2016 - 01.2017
Account Director
Huawei Technologies India
03.2015 - 11.2016
Head of Sales Operations
IBM
07.2013 - 03.2015
Regional Manager
NCR Corporation
08.2012 - 06.2013
Managing Director
JP Hotels & Resorts
07.2010 - Current
Key Account Manager
Huawei Technologies India
07.2010 - 07.2012
Program Manager
QCellSL
04.2007 - 07.2010
Chief
QCell Gambia, UFLEX Limited
04.2007 - 07.2010
MBA - IT Project Management and Leadership
The University of Winnipeg
Degree - Brand Management: Aligning Business, Brand and Behaviour
London Business School
PhD - Connected Leadership
Yale University
PhD - Data Analytics for Lean Six Sigma
University of Amsterdam - Amsterdam Business School
MBA - Business Strategy
University of Toronto
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