I'm an experienced professional skilled in efficiently managing front desk and accounting operations, improving supplier relationships, streamlining procurement processes, and fostering team growth to enhance organizational efficiency and financial well-being.
Front Desk Management: I efficiently oversaw thehotel's front desk operations, managing check-ins, check-outs, reservations, and group bookings. I ensured prompt satisfaction of the needs and requests of approximately 200 daily guests. Through feedback, training, and office support, I enhanced team performance, resulting in a 15% boost in customer satisfaction scores, demonstrating superior guest service and satisfaction.
Vendor Management and Payment Processing: I reconciled vendor statements for accuracy and completeness, processed payments through various methods, and ensured on-time payment of invoices. These actions resulted in a 98% on-time payment rate, strengthening vendor relationships and enhancing our negotiation leverage.
Financial Record-Keeping: I maintained organized accounts payable files, supported vendor analysis for a company with a $2 million annual spend, and assisted in financial audit closing procedures. Meticulous record-keeping and organization led to a 20% reduction in the financial audit period, providing documentation for a seamless audit process that demonstrated accuracy and compliance.
Invoice Verification and Data Entry: I reviewed and verified invoices for accuracy and compliance, matched them with purchase orders and receiving documents, and reduced billing errors by 90% after coding and entering them into the accounting system. This meticulous process significantly improved financial accuracy and ensured policy compliance.
Business Associate (Finance Operation)
IBM India Private Limited - Intuit Corporation
08.2016 - 09.2018
Procure-To-Pay Operations
Cost Reduction and Financial Health Improvement: I analyzed procurement processes to identify cost-saving opportunities, implementing data-driven strategies that reduced procurement costs by 10% in the first year, resulting in annual savings of $500,000. This streamlined procurement procedures to optimize resources and enhance financial health.
Enhanced Supplier Onboarding and Compliance: I enhanced supplier onboarding and compliance by implementing standardized documentation and automation, resulting in a 20% increase in supplier onboarding efficiency and achieving 100% compliance with regulations through improved accuracy and adherence.
Efficient Invoice Processing and Payment Management: I managed end-to-end invoice processing, maintaining a 95% on-time payment rate, and strengthened supplier relationships while avoiding late payment penalties by successfully executing various payment methods.
General Ledger Reconciliation and Discrepancy Resolution: Regularly reconciled the General Ledger, reducing errors by 15% and maintaining data accuracy.
Effective Communication and Financial Institution Liaison: I improved employee reimbursement processing by 30% and managed corporate card programs, reducing fraud risk by 20%, which facilitated clear communication with financial institutions, enhancing operational effectiveness and employee satisfaction.
Engaged with customers to build business relationships
Education
Master of Arts - Tourism Management
Royal Roads University
Victoria, BC
11.2022
Bachler’s of Commerce - Finance, Accounting & Tourism