Deven Sukhdeo
Brampton,Canada
Summary
Results-driven Operational Leader experienced in enhancing efficiency and reducing costs through strategic process improvements. Achieved optimal resource utilization and maximum profits by applying creative problem-solving and strong management skills. Focused on driving performance, fostering collaboration, and leveraging data analysis to align team efforts with organizational goals.
Overview
20
20
years of professional experience
Work History
Clerk 1 Shift lead/Clerk 2 Life Safety
Toronto Community Housing
Toronto, Canada
06.2020 - Current
- Dispatch work order requests arriving via inbound queue, voicemail and email based on priority and defined protocol requirements.
- Create, close, and file purchase orders to vendors (suppliers/subcontractors/consultants, Property Management).
- Prepare open work order reports daily (Notice of Violations, Analytics, Audits, Budgets), and update status on all open work orders, as reasonably allocated to the staff.
- Ensure that the selection of vendors upon dispatching goods and services follows TCHC Procurement Policies and Procedures.
- Tracked vendor costs to ensure timely payment of all invoices by year end.
- Liaised with site staff, external contractors, and internal service delivery staff to resolve contracts, budgets, invoices, change orders, and scopes of work.
- Monitored and organized home data in various systems to ensure accuracy.
- Created spreadsheets (Pivot Tables, reconciliation charts), documents, and financial reports using Microsoft Excel, PowerPoint, and Microsoft Project.
- Document discussions with business units and stakeholders via correspondence/minutes.
Finance Clerk
Loopstra Nixon
Toronto, Canada
01.2020 - 05.2020
- Processed bills, checks, receipts, and other financial documents to ensure accurate record-keeping.
- Ensured proper signatures and distribution of financial documents to maintain compliance and workflow.
- Verified financial data accuracy by checking tax identification numbers and other relevant information.
- Monitored financial transactions to identify discrepancies and support accurate reporting.
- Ensure all documents are properly signed and distributed.
Supervisor
LifeLabs
Mississauga, Canada
04.2018 - 12.2019
- Achieved goals and targets related to safety, quality, and cost-effective delivery of diagnostic services to assigned work groups.
- Attracted and retained talent through effective hiring, onboarding, training, performance management, coaching, and collaboration on progressive discipline.
- Implemented 5S methods to streamline processes and reduce waste, resulting in savings of $4,000.
- Attracted and retained talent by hiring, onboarding, training, managing performance, coaching for improvement, and collaborating on progressive discipline for direct reports.
- Managed staff performance and accurately documented corrective actions to support continuous improvement.
- Achieved $4,000 in savings through implementation of 5S methods to streamline processes and reduce waste.
Taxpayer Services Agent
Canada Revenue Agency
Hamilton, Canada
01.2018 - 04.2018
- Responded to diverse business inquiries in English and French, addressing business registrations, payroll deductions, GST/HST, sole proprietorship, and corporate income tax.
- Responding to a variety of business related enquiries in English and French including, but not limited to, business registrations, payroll deductions, GST/HST, sole proprietorship, and corporate income tax.
- Researched solutions to taxpayer inquiries by utilizing various internal and external information sources, ensuring accurate and timely responses to meet taxpayer needs.
Transportation/Operations Team Manager
PROGISTIX SOLUTIONS INC
Toronto, Canada
03.2017 - 08.2017
- Planned and supervised shipments from production to end-user, ensuring timely delivery.
- Scheduled transportation routes for daily and weekly deliveries.
- Tracked orders using functional systems, improving visibility and accuracy in logistics.
- Coordinate with Warehouse Workers to ensure proper storage and distribution of products.
- Monitored and reported on transportation costs to identify trends and support budget management.
Manager, Specimen Processing
Dynacare
Brampton, Canada
12.2015 - 08.2016
- Developed, executed, and assessed the company's Lean Strategy.
- Analyzed transactional processes and identified the cause of problems using problem-solving methodologies.
- Developed and implemented a 3-24 month business plan to address current and potential issues, ensuring alignment with organizational goals.
- Developed solutions to problems and identify potential problems which Included developing, implementing and reviewing a 3-24 month business plan.
- Accountable for staffing, team building, training and development, and conducting performance appraisals to ensure attainment of departmental goals and objectives.
- Effective management of Health and Safety programs to ensure compliance and legislative requirements.
- Participated as a member of the management team by providing input into strategic business planning as well as ongoing review and analysis of programs and systems to ensure continuous improvement targets are achieved.
- Established, monitored and reported on compliance and quality metrics to monitor processes and guide quality improvement.
- Ensured proactive customer service is provided, including professional and personal assistance to all internal and external clients and answering inquiries.
Operations Supervisor
Canada Post
Toronto, Canada
01.2012 - 01.2016
- Developed and executed plans to achieve daily, weekly, and monthly goals by optimizing processing strategies and aligning employee resources to meet service commitments.
- Monitored staffing levels and workload, adjusting during the shift to meet operational goals.
- Coached and directed employees on safe work practices to reduce accident frequency and severity.
- Maintained employees' time and leave to ensure accurate and timely pay for all employees, produced reports for Production Control and Reporting, resolved related data issues and performed other administrative tasks associated with a team leader role.
- Maintained employees' time and leave to ensure accurate and timely pay for all employees, produced reports for Production Control and Reporting, resolved related data issues and performed other administrative tasks associated with a team leader role.
Supervisor- Night shift Crew
Metro Tool and Die
Mississauga, Canada
01.2011 - 11.2011
- Responsible for achieving the desired production with quality (service levels, parts per day).
- Planned and scheduled work activities to optimize production flow.
- Managed daily workflow to ensure efficient operations., machine rework and troubleshooting (breakdowns, adjustments).
- Achieved desired production levels while maintaining quality standards.
PKI Enrolment Officer
Royal Bank of Canada
Toronto, Canada
03.2010 - 10.2010
- Registered business clients who signed up for our RBC Express online banking feature via email.
- Acted as primary contact for resolving business client needs, enhancing overall client satisfaction.
- Monitored Message Centre mailbox and responded to client inquiries within the established SLA (Service Level Agreements).
- Provided 1st level support related to technical, navigational issues and problem resolution to clients via email using all RBC Cash Management applications.
Customer Service Representative
Federal Express Inc
Mississauga, Canada
09.2009 - 03.2010
- Guaranteed a positive customer experience to all customers with both FedEx Express and FedEx Ground services on an international and domestic scope.
- Handled international and domestic inquiries for Canadian Express and Ground customers, including global routing for International Express inquiries.
- Collaborated with teams across sales, customer automation, billing, credit and collections, and ground operations to identify service opportunities that enhanced service quality.
Team Manager/Customer Service Consultant
Rogers Communications Inc
Brampton, Canada
01.2007 - 04.2008
- Appointed as Team Manager in the Call Center to supervise a team of 10 peers.
- Monitored phone calls, coached team members, and provided feedback on their performance and areas for improvement.
- Led Performance Improvement Team (PIT) to enhance operational efficiency.
- Achieved high profit margins for our team, with the selling of Rogers products to customers.
- Answered inbound calls in support of customer needs. (Rogers Home Phone, Rogers Wireless, Rogers High Speed Internet and Rogers Cable).
- Assisted in the development of a new customer relationship management system to enhance service delivery.
- Achieved high profit margins for the team through effective selling of Rogers products to customers.
- Performed various office tasks including answering phones and filing documents., including answering phones, filing, preparing correspondence, compiling daily sales reports and greeting clients.
Education
Diploma - Business Administration
Humber Institute of Technology and Advanced Learning
Toronto, ONBachelor - Business Administration
University of Guelph
Guelph, ONSkills
- Operational Coordination
- Dispatching
- Procurement
- Financial Reporting
- Data Analysis
- Microsoft Office
- Excel
- Automation
- Ceridian
- Dayforce
- Database
- Regulatory Adherence
- CRM
- Customer relationship management
- Service Delivery
- Team management
- Team Leadership
- Leadership
- Coaching
- Performance Evaluation
- Time Management
- Problem resolution
- Communication
- Continuous Improvement
- Banking
- ICM
- Performance Evaluation
Timeline
Clerk 1 Shift lead/Clerk 2 Life Safety
Toronto Community Housing
06.2020 - Current
Finance Clerk
Loopstra Nixon
01.2020 - 05.2020
Supervisor
LifeLabs
04.2018 - 12.2019
Taxpayer Services Agent
Canada Revenue Agency
01.2018 - 04.2018
Transportation/Operations Team Manager
PROGISTIX SOLUTIONS INC
03.2017 - 08.2017
Manager, Specimen Processing
Dynacare
12.2015 - 08.2016
Operations Supervisor
Canada Post
01.2012 - 01.2016
Supervisor- Night shift Crew
Metro Tool and Die
01.2011 - 11.2011
PKI Enrolment Officer
Royal Bank of Canada
03.2010 - 10.2010
Customer Service Representative
Federal Express Inc
09.2009 - 03.2010
Team Manager/Customer Service Consultant
Rogers Communications Inc
01.2007 - 04.2008
Diploma - Business Administration
Humber Institute of Technology and Advanced Learning
Bachelor - Business Administration
University of Guelph