Devarenjini Raj Sundar Raj Sheeba
Lloydminster,AB
Summary
Diligent and tech-savvy Financial Services Representative with over 1 year of experience in loan applications, digital payment platforms, and administrative support within the financial services sector. Strong analytical skills, technical proficiency in Microsoft Office Suite, and a commitment to delivering exceptional customer service. Proven ability to troubleshoot digital channels, support compliance processes, and collaborate cross-functionally to meet organizational goals.
Overview
3
3
years of professional experience
Work History
Financial Services Representative
Money Mart
Lloydminster, Alberta
07.2024 - 06.2026
- Respond to client inquiries by email, phone, and support ticketing system; resolve service issues quickly and professionally.
- Support branch opening and closing procedures, including balancing daily cash and night cheque deposit contents, and administering branch cash services in compliance with risk management and control policies.
- Offer guidance on loan options and verify customer information for accuracy and completeness in loan applications.
- Process prepaid Mastercard sales and check-cashing transactions while maintaining accuracy, compliance with financial regulations, and strong customer service.
- Perform quality checks on documentation and complete risk scoring for new member accounts. Monitor customer accounts, including payments, delinquencies, and debt collection.
- Build strong member relationships by providing responsive, personalized service and solutions that balance member needs.
- Consistently meet monthly sales targets aligned with overall revenue goals, supporting business growth and eligibility for performance-based incentives.
Crew Member
Wendy's
London, Ontario
12.2023 - 10.2024
- Performed cashier duties such as taking orders, collecting payments, and providing change.
- Greeted customers and took their orders in a friendly and efficient manner. Provided excellent customer service to maintain a positive atmosphere for guests.
- Operated cash register and received payment from customers in cash or credit form. Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
- Served food quickly while maintaining cleanliness for positive guest experiences.
- Collaborated with other team members to ensure timely completion of tasks. Followed safety protocols to maintain a safe working environment.
Freight Associate
The Home Depot
Lloydminster, Alberta
01.2024 - 07.2024
- Stocked shelves with incoming inventory and ensured proper rotation of stock to maintain freshness.
- Reviewed labeling and stocking of on-shelf inventory to verify correct pricing and content information displayed to customers.
- Worked cooperatively with coworkers to complete tasks efficiently within deadlines and helped other team members complete tasks efficiently within deadlines.
- Scanned and documented freight and assigned appropriate marking labels with identifying information.
- Followed company policies and procedures for handling hazardous materials.
Education
Post-Graduate Diploma - Business Management
Fanshawe College
London06-2022
Bachelor of Business Administration - Business Administration
University of Calicut
India04-2019
Skills
- Financial product sales
- Customer relationship management
- Cash handling expertise
- Communication and Attention to detail
- Analytical skills and problem solving
- MS Office suite
- Regulatory compliance and Policy Adherence
- Record keeping and documentation
- Team collaboration and decision making
- Adaptability and flexibility
Timeline
Financial Services Representative
Money Mart
07.2024 - 06.2026
Freight Associate
The Home Depot
01.2024 - 07.2024
Crew Member
Wendy's
12.2023 - 10.2024
Post-Graduate Diploma - Business Management
Fanshawe College
Bachelor of Business Administration - Business Administration
University of Calicut