Summary
Overview
Work History
Education
Skills
Personal Details
Timeline
Generic

Devarajah Periyasamy

Vancouver,British Columbia

Summary

Dynamic hospitality professional with extensive experience in Guest Relations,Food and Beverage Management, excelling in operational efficiency and team leadership. Proven track record in enhancing guest satisfaction through effective complaint resolution and innovative menu development. Skilled in tourism management and adept at training staff to uphold high service standards, ensuring memorable guest experiences.

Overview

17
17
years of professional experience

Work History

Guest Service Representative

Quality Inn
Prince George, British Columbia
02.2024 - Current
  • Performed daily cashiering duties including balancing accounts at end of shift.
  • Maintained cleanliness of lobby area and front desk counter.
  • Provided assistance to guests throughout their stay.
  • Promoted loyalty programs to encourage repeat business.

Resaturant Manager

Ananda Bhavan
Singapore, Singapore
11.2018 - 08.2021
  • Adhered to all health department regulations regarding food storage and preparation.
  • Created new menu items based on customer feedback and industry trends.
  • Performed regular maintenance checks on equipment to ensure proper functioning.
  • Supervised and trained staff in customer service, food handling, and safety protocols.
  • Resolved customer complaints in a professional manner to maintain positive relationships with guests.

Supervisor of Operations

Ananda Bhavan
Singapore, Singapore
01.2008 - 10.2018
  • Provided training and guidance to team members on operational procedures and best practices.
  • Oversaw daily operations of the department, including personnel management, budgeting and scheduling.
  • Identified process improvements that could reduce costs or improve service quality and efficiency levels.
  • Developed and enforced safety protocols, significantly reducing workplace accidents.
  • Delivered positive customer experiences by implementing effective quality assurance practices.
  • Addressed customer concerns with suitable solutions.

Education

Advanced Standing Diploma in Hospitality Management - Hospitality Management

Continental Educators
Singapore
06-2007

Diploma in Hospitality Management - Hospitality Management

American Hotel Lodging Educational Institute
Florida
06-2007

Associate Diploma in Information Technology - Information Technology

Sri Lanka Institute of Information Technology
Colombo
01-2002

GCE Advanced Level -

Trinity College
Kandy
12-1998

Skills

  • Tourism management
  • Guest reservation management
  • Team leadership
  • Operational efficiency
  • Time management
  • Reservation management

Personal Details

Permanent Address      20/24,Vidyartha Mawatha,Old Matale  Road,Kandy,Sri Lanka

Date of Birth                    16/07/1979

Email                              devenudev@gmail.com

Timeline

Guest Service Representative

Quality Inn
02.2024 - Current

Resaturant Manager

Ananda Bhavan
11.2018 - 08.2021

Supervisor of Operations

Ananda Bhavan
01.2008 - 10.2018

Advanced Standing Diploma in Hospitality Management - Hospitality Management

Continental Educators

Diploma in Hospitality Management - Hospitality Management

American Hotel Lodging Educational Institute

Associate Diploma in Information Technology - Information Technology

Sri Lanka Institute of Information Technology

GCE Advanced Level -

Trinity College

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Devarajah Periyasamy