Summary
Overview
Work History
Education
Skills
Leadership Experience
Communication Skills
Languages
Timeline
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Devar Berry

Devar Berry

Etobicoke,Canada

Summary

To leverage extensive managerial experience and leadership skills to drive organisational success and enhance operational efficiency. Experienced with providing strategic guidance and support to clients. Utilizes analytical skills and effective communication to drive solutions. Track record of fostering strong client relationships and delivering impactful advisory services.

Overview

13
13
years of professional experience

Work History

Apple Tech Support Advisor

Transcom
08.2023 - Current
  • Problem Diagnosis: Identify and resolve technical problems by walking customers through diagnostic procedures
  • Step-by-Step Solutions: Guide customers through step-by-step solutions to fix issues
  • Escalation: Escalate complex problems to higher-level support or specialised teams when necessary
  • Resolve Technical Issues: Diagnose and troubleshoot hardware and software issues for Apple devices, including iPhones, iPads, Apple Watches, and other products

Administrative Volunteer

PWA
01.2023 - Current
  • Provided administrative support including front desk operations, calendar management, and data entry
  • Facilitated communication with clients/donors and managed telephone operations

Operations Manager

Sutherland Global
01.2020 - 01.2023
  • Led a team of over 150 employees (7 Associate Managers/Team Leads), ensuring smooth daily operation
  • Coach and develop Associate Managers for improved performance
  • Successfully managed program KPIs to drive business profitability
  • Managing the daily operation of a line of business to exceed client’s expectations
  • Creating, implementing and executing standard operating procedures
  • Attendance and Performance Management

Associate Manager

Sutherland Global
01.2018 - 01.2020
  • Supervised a team of 20 customer service representatives (CSR), providing coaching and resolving conflicts to enhance team productivity
  • Conducted regular performance reviews and provided feedback to support staff development
  • Attendance Management

Supervisor

Kobo, Xerox
01.2012 - 01.2013
  • Oversaw daily operations, conducted call/email audits for quality control, and managed scheduling/payroll
  • Provided skill development training to staff for improved performance

Education

Associate degree - Business Administration

University of Technology
01.2010

High School Diploma -

Oberlin High School
01.2008

Skills

  • Strategy Management
  • Team Leadership
  • Staff Development
  • Client Relationship Management
  • Process Optimization
  • Performance Coaching
  • Inventory Management
  • Communication Skills
  • Professional Customer Service Experience
  • Relationship Building
  • Training and mentoring
  • Research abilities

Leadership Experience

Proven ability to manage multiple projects, meet deadlines and maintain high-quality standards while driving team success.

Communication Skills

Strong written and verbal communication skills with the ability to provide constructive feedback and collaborate effectively with stakeholders.

Languages

English
Native or Bilingual

Timeline

Apple Tech Support Advisor

Transcom
08.2023 - Current

Administrative Volunteer

PWA
01.2023 - Current

Operations Manager

Sutherland Global
01.2020 - 01.2023

Associate Manager

Sutherland Global
01.2018 - 01.2020

Supervisor

Kobo, Xerox
01.2012 - 01.2013

High School Diploma -

Oberlin High School

Associate degree - Business Administration

University of Technology
Devar Berry