Devante Williams
Mississauga,ON
Summary
Hardworking and passionate professional with strong interpersonal and organizational skills eager to add value and uplift the customer's experience.
Overview
13
13
years of professional experience
Work History
Instacart Contractor
Instacart Shoppers
01.2020 - 11.2022
- Proficient in utilizing Instacart technology
- Efficiently processed and fulfilled customer's orders
- Communicated effectively with customers to ensure a seamless shopping experience
- Demonstrated reliability, professionalism, and adherence to Instacart's guidelines and policies
Uber Driver
Uber Eats
01.2017 - 10.2021
- Worked flexible hours across night, weekend, and holiday shifts
- Pick up and deliver food orders to customers promptly
- Maintain food safety standards during transportation
- Communicate effectively with restaurant staff and customers
- Handle cash transactions and payments accurately
Basketball Coach
Strathcona
05.2015 - 09.2019
- Evaluated individual knowledge, skills, and strengths, and assigned team positions to maximize talent areas
- Played pivotal role in fostering love for Basketball and helping young players develop essential skills
- Promoted good sportsmanship with competing teams on- and off-field
- Directed ambitious practice sessions to boost athletic abilities and teamwork
- Developed and implemented effective training and skills development strategies to improve overall team performance
Customer Service Representative
First Choice Windows And Doors
03.2010 - 04.2014
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Responded to customer requests for products, services, and company information
- Answered customer telephone calls promptly to avoid on-hold wait times
- Updated account information to maintain customer records
Education
Technology And Communication
Langara College, Canada
Vancouver, BC06.2016
Skills
Customer Service:
- Excellent communication skills to interact with customers
- Friendly and professional demeanor
- Ability to handle customer's inquiries and concern
Problem-Solving:
- Ability to handle unexpected situations or delays
- Quick decision-making to address on-the-road challenges
Professionalism:
- Maintaining professional attitude and appearance
- Respecting customers' privacy and confidentiality
Team Building:
- Foster sense of camaraderie among team members
- Encourage collaboration and cooperation
- Develop and nurture positive team culture
Accountability:
- Take ownership of mistakes
- Hold myself and team members accountable for commitments
- Learn from failures and work towards improvement
Languages
English
Full Professional
Timeline
Instacart Contractor
Instacart Shoppers
01.2020 - 11.2022
Uber Driver
Uber Eats
01.2017 - 10.2021
Basketball Coach
Strathcona
05.2015 - 09.2019
Customer Service Representative
First Choice Windows And Doors
03.2010 - 04.2014
Technology And Communication
Langara College, Canada