DEVANSHU PATEL
North York,ON
Summary
Seeking full-time employment. Successful Customer Service Director with extensive experience in managing operational customer service teams. Proficient with working knowledge of customer service software, databases and tools. Strong leader committed to motivating team members to deliver better results.
Overview
2
2
years of professional experience
Work History
Customer Service
- Enhance the customer experience by providing quality assistance and in-depth product knowledge
- Answer customer's queries, manage customer orders, provide product information, and locate specific merchandise
- Train new employees on the ins and outs of their daily duties
- Greet new arrivals to activities, introduce them to other participants, explaining facility rules, and encourage participation
- Ability to establish and maintain effective relationships with customers
Sales
- Eliciting and recording customer information and inquiries using a computerized system
- Recognizing, conveying, promoting, and selling the products and service value
- Sharing product knowledge with customers to determine products that suit their individual needs and increase sales
Leadership
- Organize, lead, and promote interest in recreational activities such as arts, crafts, sports, games, camping, and personal hobbies
- Supervise receiving, warehouse processes, and personnel to ensure work meets quality standards and is performed appropriately
- Distribute work assignments to staff and collaborate with managers to coordinate personnel and resources
- Utilize verbal communication to recognize, appreciate, and encourage team members for their great work
Problem Solving
- Collaborate with colleagues and various departments to develop efficient methods to improvise when supply shortages arise
- Manage shifts accordingly to support the company and team in achieving target deadlines
- Detail-oriented with exceptional analytical and problem-solving skills for generating solutions
- Proven ability to de-escalate and deal effectively with conflict situations
Administration
- Perform data entry of patient information and prescription details into the pharmacy system
- Maintain knowledge of all products and assist customers with questions regarding their medication orders
- Demonstrate closing techniques consistently, repeatedly, and efficiently
Merchandising
- Restock and organize new shipments of inventory promptly by conducting quality checks to comply with company standards
- Maintain the feature ends, side panels, and platform displays by replenishing as required to maximize sales and profits
- Maintaining and updating required inventory levels for goods, products, and materials to notify managers of low inventory
Assistant Manager
Petro Canada
05.2023 - Current
Sales Representative
Petro Canada
03.2022 - 04.2023
Receiving Supervisor
Bed Bath & Beyond
11.2021 - 03.2022
Supervisor
Tim Horton's
09.2021 - 11.2021
Education
Medical Office Administration -
Academy of Learning Career College
02.2023
Skills
- Well-developed skills in prioritizing, decision-making, time management, and goal-oriented
- Thrive in a team environment and able to work independently in a fast-paced environment
- Strong interpersonal skills resulting in exceptional rapport with team members and customers
- Proficient Microsoft Office skills including Word, PowerPoint, Outlook, and Excel
- Multilingual: Fluent in English, Hindi, and Gujarati
References Available
True
Languages
English
Full Professional
Gujarati
Full Professional
Hindi
Full Professional
Timeline
Assistant Manager
Petro Canada
05.2023 - Current
Sales Representative
Petro Canada
03.2022 - 04.2023
Receiving Supervisor
Bed Bath & Beyond
11.2021 - 03.2022
Supervisor
Tim Horton's
09.2021 - 11.2021
Customer Service
Sales
Leadership
Problem Solving
Administration
Merchandising
Medical Office Administration -
Academy of Learning Career College